Bernard Hammonds
Irmo,SC
Summary
IT Support Specialist dedicated to enhancing customer satisfaction through efficient resolution of hardware and software issues. Proven ability to maintain optimal system performance and conduct preventive maintenance. Experienced in troubleshooting, technical support, and managing installation processes for a variety of devices.
Overview
5
5
years of professional experience
Work History
Field Technician
eBryIT
Irmo, SC
04.2026 - Current
- Installed and maintained network systems for clients in various locations.
- Troubleshot hardware and software issues to ensure optimal system performance.
- Diagnosed laptop issues and assisted with note-taking devices.
- Replaced motherboards, LCD screens, and track pads to restore device functionality.
- Conducted routine inspections and preventive maintenance on equipment.
- Tested newly installed systems prior to deployment in order to ensure functionality.
- Documented installation, services, and repairs to maintain accurate service records.
- Utilized handheld device to update work order status.
- Resolved customer inquiries promptly, ensuring high levels of customer satisfaction.
Owner
The Right Touch Landscaping, LLC
Irmo, SC
05.2021 - Current
- Managed operations of part-time landscaping business, overseeing sales, marketing, account management, and equipment inventory/maintenance.
- Negotiated contracts and agreements with customers, vendors, and fellow landscapers while managing invoicing.
- Marketed business to new customers through Google ads, door hangers, and NextDoor campaigns.
- Provide mowing, weed whacking, planting, mulching, fertilizing, and hedge trimming services based on customer specifications.
IT Support Specialist
Diesel Laptops
Irmo, SC
01.2024 - 07.2025
- Configured, tested and maintained computer systems, encompassing desktop PCs, laptops, printers, mobile devices, and network equipment.
- Delivered technical support for software and hardware issues, ensuring timely resolution and user satisfaction.
- Diagnosed and resolved customer IT problems efficiently.
- Resolved device-specific issues impacting network performance, internet connectivity, and software functionality, enhancing overall system reliability.
- Received and reviewed trouble tickets and initiated customer contact to obtain further information and begin the troubleshooting process.
- Performed routine maintenance functions, including virus scans, disk cleanups, patch installations, and system backups.
- Assisted in IT project implementations by developing and testing devices for automotive error codes and wiring diagrams, contributing to project success for trucking and automotive companies.
- Aimed to enhance skills in managing routers, switches, and hard drive replacements.
Education
A.S. - Network System Management
Midland Technical College
Columbia, SC05-2023
Skills
- Help Desk Support
- IT troubleshooting
- Break/fix support
- Software installation
- Hardware repair
- Remote support
- System diagnostics
- Customer support
- Problem solving
- Attention to detail
- Time management
- Teamwork
- Communication
Timeline
Field Technician
eBryIT
04.2026 - Current
IT Support Specialist
Diesel Laptops
01.2024 - 07.2025
Owner
The Right Touch Landscaping, LLC
05.2021 - Current
A.S. - Network System Management
Midland Technical College