Argenys Ortiz
Roxbury,MA
Summary
Experienced professional in operational management and customer relations. Recognized for problem-solving abilities and enhancing team performance through strategic training initiatives. Eager to contribute to organizational success by driving efficiency and improving customer satisfaction.
Overview
2
2
Languages
23
23
years of professional experience
Work History
Manager
Same Old Place
Jamaica Plain, Massachusetts
03.2020 - Current
- Supervised daily operations, ensuring efficient workflows and effective resource management.
- Developed and implemented standard operating procedures to enhance operational efficiency.
- Managed inventory levels to align with operational needs and reduce waste.
- Assigned tasks to associates based on skill levels, optimizing team performance.
- Trained and mentored staff, enhancing team performance and job satisfaction.
- Resolved employee concerns promptly to maintain a positive work environment.
Sales Coordinator
Jack Madden Ford
Boston, Massachusetts
02.2018 - 04.2019
- Coordinated sales activities between departments to enhance customer satisfaction.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Assisted sales team with client communications and appointment scheduling.
- Maintained accurate records of customer interactions and sales data entries.
- Facilitated the resolution of customer inquiries and complaints effectively.
- Performed follow-up calls with customers after each sale was completed.
- Coordinated and finalized sales proposals to complete purchases.
- Developed promotional materials to support marketing initiatives for vehicles.
Chef
Corporate Chef Catering And Restaurant
Norwood, Massachusetts
06.2015 - 08.2017
- Prepared high-quality dishes according to established recipes.
- Created and modified recipes to accommodate dietary needs, enhancing guest satisfaction.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Ensured timely delivery of meals for events and restaurant patrons.
- Prepared diverse menus for corporate events and restaurant service.
- Managed inventory levels and procured supplies, ensuring seamless kitchen operations.
- Conceptualized innovative ideas for special events and promotions, elevating food presentation and guest experience.
- Trained kitchen workers on culinary techniques.
Warehouse Operator
Capital Wood Flooring and Interior Design
Roxbury, Massachusetts
08.2012 - 11.2013
- Loaded and unloaded shipments, ensuring proper handling of flooring materials.
- Inspected incoming goods for quality assurance before storage or distribution.
- Organized inventory by categorizing products for easy access and retrieval.
- Maintained cleanliness and safety standards throughout the warehouse environment.
- Assisted in training new staff on warehouse procedures and safety protocols.
- Cleaned, maintained and organized the warehouse area daily.
Commercial Teller, Custodian, Coin Vault Operator
Fleet Bank
Boston, Massachusetts
03.2004 - 02.2009
- Provided exceptional customer service to enhance client satisfaction.
- Processed customer transactions with accuracy and efficiency.
- Resolved discrepancies in transactions promptly and professionally.
- Maintained cash drawers and ensured balanced accounts daily.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier checks.
- Balanced bank vault of daily cash for withdrawals and deposits.
- Collaborated with team members to streamline workflow processes.
- Kept teller window areas clean, organized, and fully stocked.
- Responded to incoming calls from customers to address inquiries. from customers regarding their accounts.
Skills
- Operational efficiency
- Standard operating procedures
- Resource management
- Inventory control
- Client management
- Sales strategy
- Documentation and reporting
- Time management
- Decision-making
- Staff training
- Team leadership
- Problem solving
- Customer service
- Verbal and written communication
Languages
English
Professional
Spanish
Professional
Timeline
Manager
Same Old Place
03.2020 - Current
Sales Coordinator
Jack Madden Ford
02.2018 - 04.2019
Chef
Corporate Chef Catering And Restaurant
06.2015 - 08.2017
Warehouse Operator
Capital Wood Flooring and Interior Design
08.2012 - 11.2013
Commercial Teller, Custodian, Coin Vault Operator
Fleet Bank
03.2004 - 02.2009