Harrington
Pasadena,MD
Summary
Experienced and detail-oriented Auto Collision Estimator with a strong background in accurately assessing and estimating the cost of automotive collision repairs. Proficient in conducting thorough vehicle inspections, identifying necessary repairs and replacement parts, and negotiating repair costs with insurance adjusters. Skilled in providing exceptional customer service, explaining repair processes to clients, and ensuring timely completion of repairs while maintaining quality standards. Possesses excellent communication, problem-solving, and organizational abilities, with a commitment to continuous learning and staying updated on industry trends. Dedicated to exceeding customer expectations and contributing to the success of the collision repair team.
Overview
4
4
years of professional experience
Work History
Estimator
Sudden Impact Collision Center
Glen Burnie, MD
07.2020 - Current
- As an Auto Collision Estimator, my primary responsibility is to accurately assess and estimate the cost of automotive collision repairs by conducting thorough inspections of damaged vehicles and identifying necessary repairs and replacement parts. I engage with customers to understand their concerns, provide detailed explanations of repair processes, and address any questions or concerns they may have regarding the estimation and repair process. Additionally, I coordinate with insurance adjusters to negotiate repair costs, submit estimates, and obtain approval for repairs within established guidelines and timelines. Procuring necessary parts from suppliers and ensuring timely delivery is crucial to facilitate efficient repair processes. With a strong understanding of automotive repair techniques, including bodywork, painting, and mechanical repairs, I ensure accurate damage assessments and recommend appropriate repair procedures. Detailed documentation of vehicle inspections, repair estimates, and communications with customers and insurance providers is maintained to ensure accuracy and compliance with company policies and procedures. Throughout the repair process, I monitor quality, collaborate with team members, and conduct final inspections to ensure all work meets industry standards and customer expectations. By staying updated on industry trends and best practices, I continually enhance my skills and contribute to customer satisfaction by delivering exceptional service, accurate estimates, and high-quality repairs in a timely manner. Proficient in CCC One Software.
Education
High School Diploma -
Kent Island High School
Stevensville, MD05-2020
Skills
- Damage Assessment
- Detail orientation
- Vehicle Inspection
- Repair Planning
- Insurance procedures
- Claims Processing
- Parts Ordering
- Multitasking
- Effective Communication
- Time Management
- Relationship Building
- Active Listening
- Decision-Making
- Team Collaboration
- Professional Demeanor
Timeline
Estimator
Sudden Impact Collision Center
07.2020 - Current
High School Diploma -
Kent Island High School
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