Arham Altaf
Atlanta,GA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Gateway Center Hotel
01.2024 - Current
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Identified opportunities for process improvement within front desk operations, leading to enhanced efficiency without sacrificing quality of service provided to guests.
Student Assistant
Georgia State University
02.2023 - 08.2023
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Performed data entry and database management to accurately record information and protect data from unauthorized access.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
Education
BBA - Business Economics
Georgia State University
Atlanta, GA12.2023
Associate of Science - Business Administration
Georgia State University
Atlanta, GA12.2022
Skills
- Office Management
- Oral and written communications
- Strategic Planning
- Data Gathering
- Nightly Audits
- Transaction Processing
- POS System Operation
Languages
Urdu
Punjabi
Turkish
Hindi
Timeline
Front Desk Agent
Gateway Center Hotel
01.2024 - Current
Student Assistant
Georgia State University
02.2023 - 08.2023
BBA - Business Economics
Georgia State University
Associate of Science - Business Administration
Georgia State University