Arhely Lopez
San Antonio,TX
Summary
Dynamic and dedicated professional with extensive experience in customer service at Home Outlet. Proven ability to resolve complaints and enhance satisfaction through exceptional service. Bilingual with strong work ethic and integrity, skilled in cash handling and inventory management, consistently achieving positive feedback from customers.
Overview
9
9
years of professional experience
Work History
Cashier
Home Outlet
San Antonio, TX
02.2024 - Current
- Handled returns and exchanges following company policies.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Personal Trainer
Self Employed Services
San Antonio, TX
02.2023 - 10.2025
- Designed personalized fitness programs based on client goals and assessments.
- Conducted one-on-one training sessions, ensuring proper exercise techniques and safety measures.
- Monitored client progress through regular evaluations and adjusted programs accordingly.
- Educated clients on nutrition and lifestyle changes to enhance overall health outcomes.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
Juicer
Urth Juice Bar
San Antonio, TX
03.2021 - 01.2023
- Operated juicing equipment to produce high-quality beverages efficiently.
- Maintained cleanliness and organization of workstations and equipment.
- Collaborated with team members to optimize workflow and enhance service speed.
- Assisted in inventory management, ensuring freshness of ingredients at all times.
- Monitored inventory levels, reducing waste through effective ingredient usage practices.
- Optimized ingredient usage by accurately measuring portions for consistent flavor profiles across all menu items.
- Followed all cleanliness and sanitation procedures.
- Established a strong rapport with regular customers, fostering trust through friendly service and product knowledge expertise.
Waitress
Mexico Lindo
San Antonio
09.2022 - 10.2022
- Maintained cleanliness and organization of dining areas
- Processed customer orders accurately using point-of-sale systems
- Recommended menu items based on guest preferences and dietary restrictions
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sales Associate
Hallmark
San Antonio, TX
12.2019 - 03.2020
- Provided exceptional customer service, enhancing customer satisfaction and loyalty.
- Assisted in merchandising and product displays to maximize sales potential.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained inventory levels through regular stock checks and order placements.
- Implemented promotional strategies to drive traffic and increase sales opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Waitress
Hacienda Vallarta
San Antonio, TX
08.2019 - 10.2019
- Provided exceptional customer service in high-volume dining environment
- Managed multiple tables efficiently during peak hours
- Collaborated with kitchen staff to ensure timely food delivery
- Resolved customer complaints promptly to enhance satisfaction
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
Hostess/Bartender
El Bucanero
San Antonio, TX
08.2018 - 08.2019
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Assisted with menu explanations, enhancing customer dining experience.
- Coordinated with servers and kitchen staff to maintain efficient service operations.
- Monitored dining area for cleanliness and organization, adhering to health standards.
- Assisted in managing inventory levels, tracking supplies, and placing orders as needed.
- Collaborated with kitchen staff to coordinate food and drink pairings for optimal service efficiency.
- Engaged with customers to foster a welcoming atmosphere and enhance overall experience.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Cashier
Tooleys Drug & Homecare
Columbus NE
08.2016 - 08.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations.
- Maintained accurate cash drawer balance throughout shifts.
- Collaborated with team members to restock shelves and organize displays.
- Ensured cleanliness and organization of the checkout area for optimal customer experience.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
Education
NASM Personal Training Certification -
Northwest Vista College
San Antonio, TXSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Home Outlet
02.2024 - Current
Personal Trainer
Self Employed Services
02.2023 - 10.2025
Waitress
Mexico Lindo
09.2022 - 10.2022
Juicer
Urth Juice Bar
03.2021 - 01.2023
Sales Associate
Hallmark
12.2019 - 03.2020
Waitress
Hacienda Vallarta
08.2019 - 10.2019
Hostess/Bartender
El Bucanero
08.2018 - 08.2019
Cashier
Tooleys Drug & Homecare
08.2016 - 08.2017
NASM Personal Training Certification -
Northwest Vista College