Bachelor of Science - Psychology
University of Wisconsin - Stevens Point
Stevens Point, WI12.2023
Aria Horswill
Stevens Point,WI
Summary
Hardworking and passionate candidate with strong organizational skills eager to secure an entry-level case management position. Ready to help the team achieve goals and provide empathetic care to clients.
Education
Work History
Server
Knowlton House Distillery
07.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked efficiently and effectively with team members in all departments to provide the best service to customers.
Lead Server
Mikey's Bar & Grill
04.2021 - 06.2023
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Front of House Supervisor
Lumberyard Bar & Grill
04.2019 - 05.2021
- Oversaw day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Organized regular staff meetings to assure consistent guest and employee satisfaction and address any work-place issues effectively.
Internship
Portage House Halfway House in Stevens Point, WI
Tasks included:
- Co-facilitating group therapies
- Administering and scoring various assessments completed by clients
- Assisting clients in creating long and short-term goals and facilitating resources to help obtain those goals (gaining and maintaining employment, obtaining housing, providing resources to maintain sobriety and other general needs of clients)
Skills
- Empathy Display
- Problem Solving
- Interpersonal Skills
- Effective Communication
- Multi-Tasking
Certification
- Naloxone Training
- Mandated Reporter Training
- Psychological First Aid Training
- SBIRT for Behavioral Health Professionals Training
- New Employee in Mental Health Services Training (including Trauma Informed Care, Motivational Interviewing, Crisis Prevention and De-escalation, and Cultural Competency and Humility)
Timeline
Server
Knowlton House Distillery
07.2023 - Current
Lead Server
Mikey's Bar & Grill
04.2021 - 06.2023
Front of House Supervisor
Lumberyard Bar & Grill
04.2019 - 05.2021
Bachelor of Science - Psychology
University of Wisconsin - Stevens Point
- Naloxone Training
- Mandated Reporter Training
- Psychological First Aid Training
- SBIRT for Behavioral Health Professionals Training
- New Employee in Mental Health Services Training (including Trauma Informed Care, Motivational Interviewing, Crisis Prevention and De-escalation, and Cultural Competency and Humility)
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