Aria Rodriguez
Saint Cloud,Florida
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Bringing the ability to quickly grasp new concepts and strong foundation in customer service. I am currently seeking to transition these skills into new fields, such as office, administration or data entry roles.
Overview
2
2
years of professional experience
Work History
Lead Hostess
Gators Dockside
01.2023 - Current
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Assisted management with training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
- Actively monitored dining room capacity to maximize seating opportunities while adhering to occupancy limits.
- Managed special events coordination, ensuring seamless execution from initial inquiry through event completion.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Answered phone calls to take orders, give information and document reservations.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
High School Diploma -
Not Enrolled in College Currently
St. Cloud, FL05-2024
Skills
- Exceptional communication
- Phone etiquette
- Customer service
- Strong leadership
- Greeting guests
- Effective multitasking
- Detail-oriented
- Hospitality service expertise
Timeline
Lead Hostess
Gators Dockside
01.2023 - Current
High School Diploma -
Not Enrolled in College Currently
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