Ariana Anderson-Dehoyos
Kissimmee,United States
Summary
Adaptable front desk agent dedicated to providing first-rate attention to guest needs, while maintaining a positive attitude. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Looking to grow and learn with the company.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Homewood Suites by Hilton
05.2023 - Current
- Facilitated successful front desk operations for high-volume hotel.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Addressed customer needs in a timely manner.
- Inputted guest information into computer system accurately and securely.
- Computed bills, collected payments and made change for guests.
Service Valet
Holler Honda
08.2022 - 02.2023
- Greeted customers upon arrival and provided excellent customer service.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Validated customer information, such as name and phone number, to ensure accuracy in records.
- Assisted with parking of vehicles in designated areas.
Sales Clerk
Ross Dress for Less
04.2022 - 08.2022
- Greeted customers to determine wants or needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed sales transactions accurately and efficiently utilizing POS systems.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
Education
High School Diploma -
Professional And Technical High School
Kissimmee, FL05-2022
RPT Certification - Phlebotomy
Osceola Technical College
Kissimmee, FL03-2021
Skills
- Guest Relations
- Credit and Cash Payments
- Front Office Support
- Problem-Solving Skills
- Reservations
- Clerical Duties
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Front Desk Agent
Homewood Suites by Hilton
05.2023 - Current
Service Valet
Holler Honda
08.2022 - 02.2023
Sales Clerk
Ross Dress for Less
04.2022 - 08.2022
High School Diploma -
Professional And Technical High School
RPT Certification - Phlebotomy
Osceola Technical College