Ariana Bravo
St. Petersburg,FL
Summary
Accomplished Server Trainer with 7+ years of experience in food preparation and service, and a Certificate in Food Handling and Safety. Possess a keen knowledge of wines, entrees, and upselling techniques. Excelled in elevating guest experiences through menu expertise and superior service, fostering loyalty and repeat business. Proven leadership in training and operational efficiency, significantly enhancing team productivity and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Server Trainer
The Cheesecake Factory
01.2020 - 09.2024
- Maintained cleanliness and organization of assigned stations, adhering to health and safety standards.
- Memorized menu items and specials to make informed recommendations and upsell to guests.
- Presented menus to patrons and answered questions about 100+ menu items.
- Assisted hostess by answering the phone to take reservations and to-go orders as well as by greeting, seating, and thanking guests.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
Server
Texas Roadhouse
10.2017 - 03.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Assistant Manager
Pacsun
07.2014 - 10.2017
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
High School Diploma -
Lakewood Ranch High School
Bradenton, FL08-2015
Skills
- Effective time management
- Safe food handling
- Menu memorization
- Order accuracy
Languages
Spanish
Native or Bilingual
Timeline
Server Trainer
The Cheesecake Factory
01.2020 - 09.2024
Server
Texas Roadhouse
10.2017 - 03.2021
Assistant Manager
Pacsun
07.2014 - 10.2017
High School Diploma -
Lakewood Ranch High School
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