Ariana Davis
Sauk Village
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic.
Organized Patient Service Representative with 7 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Franciscan Health Dyer
07.2019 - 11.2024
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Patient Service Representative
St Vincent Carmel Hospital
01.2017 - 02.2019
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
Education
HIGH SCHOOL DIPLOMA -
Bremen High School
05.2012
Skills
- CCTV Surveillance
- Personnel screening
- Emergency Management
- Metal detector operation
- Insurance verifying
- Appointment confirmation
- Front desk supervision
- Recording histories
- Document filing
- Patient greeting
- System updates
- Insurance verification
- Patient admitting
- Phone etiquette
Timeline
Patient Service Representative
Franciscan Health Dyer
07.2019 - 11.2024
Patient Service Representative
St Vincent Carmel Hospital
01.2017 - 02.2019
HIGH SCHOOL DIPLOMA -
Bremen High School
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