Ariana Falcon
Bethpage,NY
Summary
Bilingual office professional skilled in coordinating patient check in and check out, enhancing the overall patient experience and workflow. Experienced in managing high volume conditions while ensuring accurate scheduling, billing, and EMR documentation. Skilled in insurance verification and superbill preparation, supporting efficient communication between clinical and billing teams.
Overview
3
3
years of professional experience
Work History
Front Desk Medical Receptionist
Long Island Medical Group
Farmingdale, New York
06.2025 - Current
- Helped manage patient visit schedules, completed follow-up calls, processed payments, and kept patient files accurate.
- Supported patient check-in and check-out for three healthcare providers in a multispecialty office offering primary care, gastroenterology, sonograms, and NSTs.
- Built positive patient relationships to improve office experience.
- Prepared new-patient charts and reviewed required forms for completion and accuracy.
- Assisted with correcting suspended claims and superbill differences through careful review of billing information.
- Adapted to new office procedures to improve workflow and accuracy.
Patient Care & Insurance Coordinator
2020 Eye Care
Mineola, NY
01.2025 - 06.2025
- Coordinated patient intake process, collected copays, and resolved billing inquiries to enhance patient experience.
- Verified medical and vision insurance benefits and copay amounts to ensure accurate patient billing.
- Compiled and maintained accurate superbills with patient demographics and insurance information to streamline the billing process.
- Handled various responsibilities in a fast-paced office environment.
- Conducted clinical tests including OCTs, Visual Fields, Pachymetry, and ERGs.
Front Desk Receptionist
GCLI
New Hyde Park, NY
12.2023 - 01.2025
- Scheduled appointments, managed patient records, and updated medical histories to ensure accurate and timely patient care.
- Monitored appointment schedules to ensure timely patient arrivals for scheduled visits, enhancing overall patient flow.
- Verified patient demographics and entered data into an electronic health record system to maintain accuracy of patient information.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
Skills
- Insurance verification
- Patient registration
- EHR documentation
- Appointment scheduling
- Administrative support
- Efficient task management
- Microsoft office
- Bilingual communication
Education & References
Pace University - Coursework in business administration
References available upon request
Timeline
Front Desk Medical Receptionist
Long Island Medical Group
06.2025 - Current
Patient Care & Insurance Coordinator
2020 Eye Care
01.2025 - 06.2025
Front Desk Receptionist
GCLI
12.2023 - 01.2025