Ariana Fitzsimons
La Habra,CA
Summary
Experienced salesman and server with experience in exceeding sales targets and providing excellent customer service in the hospitality industry. Skilled at building rapport with customers, upselling products, and handling inquiries effectively. Possesses strong communication and problem-solving abilities, as well as a keen eye for detail. Proven ability to work efficiently in fast-paced environments while maintaining a positive attitude and delivering exceptional service. Eager to leverage my sales and customer service expertise to drive revenue and enhance the overall satisfaction of clients
Overview
2
2
years of professional experience
Work History
Lead Server
Toast Restaurant Group
Whittier, CA
09.2022 - Current
- Provide menu and recommend food and drink options based on customer queries
- Coordinated with the restaurant manager to supervise daily restaurant operations, manage a team of 20+ servers, hostesses, and kitchen staff, and ensure compliance with food safety and guest service standards
- Manage restaurant operations, maintain sales to labor ratios, ensure compliance with sanitation and food safety standards, and identify solutions to customer issues
- Offer upsell suggestions for beverages, entrees, and desserts
- Managed daily sales transactions and accurately handled end-of-day cash generated
Financial Services Professional
World Financial Group Wfg
La Habra, CA
11.2023 - 06.2024
- Manage consultations to identify client needs, financial goals, and resources
- Develop a coordinated protection plan for immediate coverage and long-term strategy
- Delivered presentations to potential clients on insurance products and packages based on unique needs and goals
- Conducted cold and warm calls, as well as sent social media messages to potential clients or partners
- Followed up on potential leads and searched existing client lists to identify sales opportunities
- Communicate with insurance companies to obtain quotes and set up policies for clients
Campaign Manager
KEEL Management
Huntington Beach, CA
12.2022 - 09.2023
- Ensured successful execution of a single charity event on a daily basis, meeting donation targets for both daily and quarterly goals.
- Provided accurate information and resources to individuals seeking support from United Breast Cancer Foundation
- Build, manage, and develop a direct marketing team of 3 individuals, provide coaching and mentorship, offer one-on-one support, and establish an inclusive work environment
- Conducted interviews for new hires, facilitating onboarding of top candidates.
- Fostered connections with partnered retailers and staff members to cultivate opportunities for future events
Education
Some College (No Degree) - Education
Rio Salado College
Tempe, AZSkills
- Customer Service
- Leadership
- Cash handling
- Interviewing
- Sales
- Communication
Timeline
Financial Services Professional
World Financial Group Wfg
11.2023 - 06.2024
Campaign Manager
KEEL Management
12.2022 - 09.2023
Lead Server
Toast Restaurant Group
09.2022 - Current
Some College (No Degree) - Education
Rio Salado College
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