Ariana Head
Decatur,GA
Summary
Enthusiastic Customer Service Representative with strong communication and problem-solving skills. Experienced in handling inquiries, resolving complaints, and using CRM tools. Adept at multitasking in fast-paced environments. Seeking to contribute excellent service skills in an entry-level role.
Overview
8
8
years of professional experience
Work History
Server
Red Lobster
Lithia Springs, GA
10.2022 - 12.2024
- Guiding Dinning experience buy building rapport with guest and creating a memorable experience.
- Ensuring customer satisfaction.
- Acting as the crucial bridge between the guests and the kitchen or bar staff
- Managed multiple tables efficiently during peak hours, enhancing overall operational flow.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Technical Support Agent
Asurion
Remote
08.2019 - 09.2022
- Trouble shooting and resolving issues with consumer electronics (smartphones, laptops, tablets, gaming consoles, and smart TVs).
- Promote Asurion device protection, warranties, and smart home products during every call or customer interaction.
- Guide customers through setting up an new devices, applications and network connections.
- Hitting targeted sales goals based on metrix.
Retail Sales Associate
Sprint Next Star Comunications
Union City, GA
03.2017 - 07.2019
- Drive sales
- Provide in- store customer support.
- Guide customers through purchase decisions and activations
- Greeting and building rapport with customers.
- Executed daily inventory management procedures, ensuring accurate stock levels and product availability.
- Analyzed sales trends to identify opportunities for promotions and upselling strategies, driving revenue growth.
- Developed merchandising displays that increased product visibility and aligned with company branding standards.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
Associate of Science - Biology
University of West Georgia
Carrollton, GA05.2018
Skills
- Strong work ethic
- Cash handling
- Guest engagement
- Exceptional customer service
- Customer service
- Professional appearance
- Team collaboration
- Sales expertise
Timeline
Server
Red Lobster
10.2022 - 12.2024
Technical Support Agent
Asurion
08.2019 - 09.2022
Retail Sales Associate
Sprint Next Star Comunications
03.2017 - 07.2019
Associate of Science - Biology
University of West Georgia