Ariana Jones
Manassas,VA
The mind is everything. What you think, you become.
Gautama Buddha
Summary
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Server
Duke's Grocery
Washington, DC
05.2019 - 03.2020
- Promptly address customer service issues and refer customers to management when necessary.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Hostess
Jinya Ramen Bar
Fairfax, VA
06.2018 - 04.2019
- Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for Togo orders
- Provide attentive service to customers by refilling drinks as needed and checking in during meals
- Memorize food and drink menus and make recommendations to dining room customers
- Promptly address customer service issues and refer customers to management when necessary
- Take food and beverage orders and enter them into system in a timely fashion.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supervised server balance and monitored table turnover to accurately seat customers.
Customer Service Associate
Home Depot
Arlington, VA
03.2017 - 08.2017
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Team Member
Sweetgreen
Arlington, VA
09.2016 - 12.2016
- Take and record temperature of food and food storage areas, such as refrigerators and freezers
- Prepare a variety of foods, such as meats, vegetables, or desserts, according to customers' orders or supervisors' instructions, following approved procedures
- Store food in designated containers and storage areas to prevent spoilage
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Contributed to team success by completing jobs quickly and accurately.
Cashier
Michael's
Arlington, VA
07.2016 - 08.2016
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Tutor
Elementary School, Westlawn Elementary
Fairfax, VA
10.2015 - 11.2015
- Provide feedback to students using positive reinforcement techniques to encourage, motivate, or build confidence in students
- Teach students study skills, note-taking skills, and test-taking strategies.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Provided homework assistance using specific curriculum and materials.
Education
09.2013 - 06.2017
GPA: 3.00/4.00
Bachelor of Science - business administration, information technology management
10.2019 - Current
Skills
Technical support
Customer service
Attention to detail
Computer skills
Analyzing data
Guest relations management
High-volume dining
Performance improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Western Governors University - Bachelor of Science, business administration, information technology management
10.2019 - Current
Server - Duke's Grocery
05.2019 - 03.2020
Hostess - Jinya Ramen Bar
06.2018 - 04.2019
Customer Service Associate - Home Depot
03.2017 - 08.2017
Team Member - Sweetgreen
09.2016 - 12.2016
Cashier - Michael's
07.2016 - 08.2016
Tutor - Elementary School, Westlawn Elementary
10.2015 - 11.2015
Washington Lee Highschool - ,
09.2013 - 06.2017