Ariana Leyva
Frisco
Summary
Dynamic and results-driven professional with extensive experience in patient care and customer service, notably at Envision Radiology. Proficient in medical terminology and electronic health records, I excel in insurance verification and fostering positive patient interactions. Bilingual in Spanish, I effectively bridge communication gaps, enhancing patient satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Patient Care Representative
Envision Radiology
Frisco
06.2023 - Current
- Scheduled patient appointments and managed daily clinic calendar.
- Assisted patients with insurance verification and benefit inquiries.
- Handled incoming calls and addressed patient inquiries promptly and courteously.
Sales Associate
Target
McKinney
06.2022 - 05.2023
- Maintained organized inventory and restocked shelves to ensure product availability.
- Handled customer complaints in a professional manner.
- Participated in training new associates on store policies and customer service practices.
Team Lead
Kohl's
Lincoln
09.2020 - 05.2022
- Coordinated daily staffing schedules.
- Facilitated communication between departments to improve workflow efficiency.
- Monitored team performance and provided constructive feedback regularly.
Customer Service Representative
Walmart
South Sioux City
07.2018 - 09.2020
- Handled escalated complaints with professionalism and empathy.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Collected deposits or payments and arranged for billing.
Education
Medical Assisting -
Collin County Community College
Allen09-2025
Associate of Science - Biology
Collin County Community College
Frisco, TX12-2024
Skills
- Medical terminology
- Patient scheduling
- Electronic health records
- Insurance verification
- Customer service
- Bilingual in Spanish
Timeline
Patient Care Representative
Envision Radiology
06.2023 - Current
Sales Associate
Target
06.2022 - 05.2023
Team Lead
Kohl's
09.2020 - 05.2022
Customer Service Representative
Walmart
07.2018 - 09.2020
Medical Assisting -
Collin County Community College
Associate of Science - Biology
Collin County Community College