Ariana Lopez
Montclair,CA
Summary
Dedicated professional with a proven track record at Walmart for enhancing customer satisfaction through vigilant monitoring and efficient problem-solving. Excels in POS system operations and customer service, demonstrating exceptional work ethic and empathy. Achieved significant improvements in self-checkout adoption rates, showcasing a blend of technical proficiency and interpersonal skills. Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Cashier
Yogurtland
Ontario, CA
06.2023 - Current
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Used POS system to enter orders, process payments and issue receipts.
Self Checkout Host
Walmart
Upland, CA
11.2022 - 08.2023
- Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
- Educated shoppers on using the self-checkout system, facilitating quicker transactions and increased adoption rates among customers.
- Acted as a liaison between customers and store staff, facilitating communication to ensure all parties were informed about ongoing issues or updates regarding self-checkout machines.
- Collaborated with store management to continuously improve processes and streamline checkout procedures for better customer experience.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
Food Service Worker
SUBWAY®Restaurants
Ontario, CA
02.2022 - 10.2022
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Set up and broke down food service lines quickly to maintain service flow.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Greeted customers at counter to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
High School Diploma -
Upland High School
Upland, CA04.2023
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cleaning and sanitizing
- Time management skills
- Reliability and punctuality
- Product restocking
- Product Knowledge
- Complex Problem-Solving
- POS system operations
- Honest and Dependable
Timeline
Cashier
Yogurtland
06.2023 - Current
Self Checkout Host
Walmart
11.2022 - 08.2023
Food Service Worker
SUBWAY®Restaurants
02.2022 - 10.2022
High School Diploma -
Upland High School