ARIANA MENDOZA
Los Angeles,California
Summary
Approachable Hostess with extensive experience managing to-go orders and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Hostess
IHOP
Los Angeles, USA
03.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Communicated with servers about new tables, changes in food availability and customer comments.
Education
High School -
Dr Maya Angelou Community High School
Los Angeles, CASkills
- Customer service
- Order processing
- Payment handling
- Patience and empathy
- Active listening
- Lobby organization
- Hospitality and accommodation
Timeline
Hostess
IHOP
03.2024 - Current
High School -
Dr Maya Angelou Community High School