Ariana-Michael Russell
Indian Trail,NC
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Hickory Tavern Sun Valley. Proven ability to manage high-pressure situations while maintaining order accuracy and guest engagement. Recognized for training new hires and creating memorable dining experiences, ensuring cleanliness and satisfaction in every interaction.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Ensuring positive dining experience for all patrons.
Overview
5
5
years of professional experience
Work History
Server
Hickory Tavern Sun Valley
09.2022 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked EXPO lines during busy rushes.
- Certified Trainer.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Answered phone, assisted with doordasher/pickups.
Server
Miggs Place
08.2021 - 09.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Answering the phone and completing weekly/daily sidework.
- Prepping my own soups/salads.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Completed opening and closing duties making sure everything was done thoroughly.
Cashier/Birthday Party Host
Kates Skating Rink
08.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured a memorable event for clients by creating personalized and themed party environments.
- Maintained high standards of cleanliness and safety within the party area, contributing to positive client reviews and recommendations.
- Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
- Worked multiple positions including ticket window, kitchen, birthday party host, and cashier.
Education
No Degree - Sonograms
South Piedmont Community College
Monroe, NC05-2026
High School Diploma -
Sun Valley High School
Monroe, NC06-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Guest relations management
- Professional appearance
- Customer service
- Cleanliness
- Food running
- Sales techniques
- Order accuracy
- Table bussing
Timeline
Server
Hickory Tavern Sun Valley
09.2022 - 03.2025
Server
Miggs Place
08.2021 - 09.2023
Cashier/Birthday Party Host
Kates Skating Rink
08.2020 - 08.2021
No Degree - Sonograms
South Piedmont Community College
High School Diploma -
Sun Valley High School
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