Ariana Nieto

Brooklyn,NY

Summary

Forward-thinking individual with a strong focus on market trends and consumer behavior. Firm belief that marketing serves as the pulse of successful businesses. Passionate about marketing within the pet industry, dedicated to bringing attention to the importance of animal care and promoting products and services that enhance the well-being of pets. Commitment extends to comprehending the nuanced relationship between marketing initiatives and tangible business outcomes. Exceptional problem-solving, collaborative, and computer skills to drive growth and foster lasting success in any industry.

Overview

years of professional experience

Work History

Local Marketing Specialist

PUPS PET CLUB

06.2023 - 01.2024

Developed and implemented effective marketing strategies to promote the brand within the local community
Conceptualized, executed, and evaluated targeted marketing campaigns to amplify brand visibility, focusing on PUPS Pet Club's unique dog care services
Managed vendor relationships, fostering strong partnerships with local businesses, influencers, and community partners
Utilized data analytics tools for in-depth market research, trend identification, and campaign performance assessment
Coordinated media planning and buying for local campaigns to ensure maximum reach and engagement
Worked collaboratively with internal teams, including operations, customer service, and graphic design, to ensure alignment of marketing initiatives with broader business objectives
Integrated Salesforce into marketing operations for customer relationship management (CRM) and data-driven decision-making
Implemented effective communication channels to enhance customer satisfaction and build lasting relationships.

Customer Service Representative

CON EDISON

05.2022 - 02.2023

Delivered top-notch customer support, addressing inquiries and resolving issues related to billing and service disruptions
Developed strong communication skills to convey complex information clearly
Demonstrated proficiency in problem-solving and collaborated with internal departments to ensure customer satisfaction
Acquired in-depth knowledge of Con Edison's services and conducted continuous self-education to stay updated on industry trends
Managed high call volumes efficiently, demonstrating excellent multitasking skills and the ability to prioritize tasks
Worked collaboratively with cross-functional teams to enhance overall service quality
Maintained accurate and detailed records of customer interactions, ensuring compliance with company policies and regulations.

Education

Bachelor of Business Administration (BBA) -

LaGuardia Community College

Status: Current

High School Diploma -

A-tech High School

01.2021

Skills

Leadership
Customer Service
Oral & Written Communication
Problem-Solving
Product & Sales Knowledge
Collaboration

Analysis
Creativity
Computer Skills
Organization
Quality Assurance
Technology: Office 365, Salesforce, Data Analytics Tools

Languages

Spanish

Limited Working

Timeline

Local Marketing Specialist - PUPS PET CLUB

06.2023 - 01.2024

Customer Service Representative - CON EDISON

05.2022 - 02.2023

LaGuardia Community College - Bachelor of Business Administration (BBA),

A-tech High School - High School Diploma,