Ariana Sanchez
Fort Mill,SC
Summary
Customer Service Expert bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Store Manager
Rue 21
Rock Hill , SC
04.2021 - 06.2022
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Assistant Manager
Skechers
Concord, NC
12.2019 - 04.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed strategy to increase sales and drive profits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Caregiver
Easter Seals
Charlotte, NC
08.2019 - 09.2021
- Employed as a special needs caregiver
- CPR certified
- Assisted client with Activities of Daily Living (ADLS)
- Assisted with household needs, such as cooking, cleaning and laundry
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided safe mobility support to help patients move around personal and public spaces.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with daily living activities, running errands, and household chores.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Guided patients to restroom to support bladder and bowel relief requirements.
Phone Banker 2
Wells Fargo, National Business Banking Center
Charlotte, NC
03.2018 - 08.2019
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Evaluated viability of funding sources and destinations to proactively detect fraud.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Referred customers to other banking departments for specialized services.
- Executed wire transfers, stop payments and account transfers.
- Assisted customers with banking needs and inquiries.
- Monitored and verified suspicious activity on customer accounts.
Assistant Supervisor
Children's Attention Home
Rock Hill, SC
08.2016 - 02.2017
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Mentored and coached staff to improve performance and interactions with residents.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
- Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
- Created staff work schedules so each shift had appropriate number of employees for coverage.
- Assisted residents with basic hygiene and healthcare needs.
- Offered learning opportunities to help residents develop important life skills.
- Participated in community events to promote services and engage with public.
- Provided leadership, guidance and support to staff members.
- Non-Violent Crisis Intervention trained.
Student Assistant
University Of South Carolina - Upstate Center For Women's
Spartanburg, SC
01.2014 - 05.2016
- Support the department director and Center For Women's and Gender
- Studies with tasks and objectives to ensure the performance of the Center
- Completed clerical tasks such as filing, copying, and distributing mail.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Maintained clean and organized office areas to present pleasant and inviting atmosphere to visitors.
- Assisted with social media and website management to create strong organizational online presence and reach and engage broad audiences.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Performed data entry and database management to accurately record information and protect data from unauthorized access.
- Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
- Assisted with research projects to provide accurate and relevant information to support decision-making.
- Prepared clear and interesting presentations and reports to promote audience understanding and retention.
- Created and formatted documents to keep projects professional and well-presented to communicate intended message clearly.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
Education
Bachelor of Arts - Social Sciences And Communications
University of South Carolina Upstate
Spartanburg, SC 08.2012 - 05.2016
Skills
Retail Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Seek not happiness too greedily, and be not fearful of unhappiness.
Lao Tzu
Timeline
Assistant Store Manager
Rue 21
04.2021 - 06.2022
Assistant Manager
Skechers
12.2019 - 04.2021
Caregiver
Easter Seals
08.2019 - 09.2021
Phone Banker 2
Wells Fargo, National Business Banking Center
03.2018 - 08.2019
Assistant Supervisor
Children's Attention Home
08.2016 - 02.2017
Student Assistant
University Of South Carolina - Upstate Center For Women's
01.2014 - 05.2016
Bachelor of Arts - Social Sciences And Communications
University of South Carolina Upstate
08.2012 - 05.2016