Ariana Wakefield
Santa Fe,NM
Summary
Adept at streamlining HR processes and enhancing recruitment strategies, I leveraged strong problem-solving skills and attention to detail at the New Mexico Department of Public Safety to improve efficiency and support organizational growth. Skilled in Microsoft Software and maintaining classified information, my proactive approach resulted in significant HR operational improvements.
Overview
11
11
years of professional experience
Work History
HR Generalist III
New Mexico Department of Public Safety
06.2024 - Current
- Efficiently complete and track recruitment activities within SHARE.
- Reviewing job order forms and create online advertisements for vacant positions.
- Pre-screened resumes and certified work history prior to sending to hiring managers for consideration.
- Review and calculate all relevant work experience for potential applicants.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Complete file review requests for other departments within the State of New Mexico.
- Complete employment verifications for previous and current DPS employees.
- Audit time reporter data within SHARE comparable to department organizational charts.
- Input data into SHARE to initiate new hires and complete hiring process.
- Work with HR team to audit new hire information within SHARE system in a timely manner.
- Review and enter information from job order forms and compensation action request forms into the SHARE system.
- Assisting with payroll audits and entries as needed.
- Maintaining confidentiality in regard to department policies.
- Provide exceptional customer service to assist employees and management with HR related questions.
- Review existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
- Prepared detailed reports on key HR metrics for senior leadership's review, facilitating informed decision-making related to human resources operations strategy adjustments.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Supported company growth by leading successful recruitment and hiring campaigns.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Executive/HR Assistant
New Mexico Educational Retirement Board
701 Camino De Los Marquez, Santa Fe, NM 87505
05.2023 - 06.2024
- Provide high-level administrative support to the Executive Director, Board of Trustees and Human Resource Director.
- Schedule and prepare presentations for Board Meetings.
- Arrange travel for the Director and board members.
- Assist with HR related tasks such as recruitment, selection, payroll, compensation and benefits administration, training, labor relations, investigations, and occupational analysis.
- Experience working daily in SHARE.
- Create job postings, screen applicants, route to hiring managers. Assist with calling references, scheduling interviews, request file reviews, preparing offer letters, sending and completing new hire paperwork.
- Prepare CARFs, Job Order Forms, TLV requests.
- Maintain electronic personnel files and assist with file transfers.
- Run periodic reports including Organizational Listings, Vacancy Reports, and multiple payroll reports within SHARE.
- Assist in reviewing and editing agency policies.
- Assist in communication regarding agency updates, training, and onboarding.
Retirement Specialist 1
New Mexico Educational Retirement Board
701 Camino De Los Marquez, Santa Fe, NM
02.2023 - 05.2023
- Assist members with information regarding retirement, such as determining eligibility, assisting with finding forms and applications.
- Assisting members with any questions they may have when applying for retirement, refunds, estimates, and more.
- Answering phones, coordinating requests, and efficiently guiding each member and facilitating a line of communication with other internal departments when necessary.
- Acting as the first line of communication with current or previous members while creating a friendly and welcoming experience to ease the process of retirement.
Clinical Pharmacy Review Specialist
Presbyterian
9522 San Mateo Blvd NE, Albuquerque NM 87113
01.2019 - 03.2021
- Explained prescription and medical benefits to patients and medical providers.
- Interpreted and correctly applied benefits, networks and product variances and clearly communicated such to members, providers, and internal departments.
- Facilitated communication between physicians, providers, members, medical directors, and other administrative staff to achieve consensus for coverage decisions.
- Made accurate, timely, and consistent coverage determinations for patients.
- Maintained accuracy, completeness, and security for medical records and health information.
- Input data into computer programs and filing systems.
- Communicated effectively with staff, patience, and insurance companies by email and telephone.
- Input all patient date regarding claims and prior authorizations into system accurately.
- Obtained and logged accurate patience insurance and demographic information for use by insurance providers and medical personnel.
- Reviewed insurance coverage for patients to determine which party was liable for payment.
Senior Certified Pharmacy Technician
Walgreens
6000 Coors Blvd NW, Albuquerque NM, 87120
01.2014 - 01.2019
- Efficiently complete and track recruitment activities within SHARE.
- Review existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
- Prepared detailed reports on key HR metrics for senior leadership's review, facilitating informed decision-making related to human resources operations strategy adjustments.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Supported company growth by leading successful recruitment and hiring campaigns.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Pre-screened resumes and certified work history prior to sending to hiring managers for consideration.
- Review and calculate all relevant work experience for potential applicants.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Complete file review requests for other departments within the State of New Mexico.
- Complete employment verifications for previous and current DPS employees.
- Audit time reporter data within SHARE comparable to department organizational charts.
- Input data into SHARE to initiate new hires and complete hiring process.
- Work with HR team to audit new hire information within SHARE system in a timely manner.
- Assisting with payroll audits and entries as needed.
- Maintaining confidentiality in regard to department policies.
- Assist with additional tasks as needed to improve workflow and meet deadlines.
- Provide exceptional customer service to assist employees and management with HR related questions.
Education
New Mexico Certified Human Resource Professional -
NM EDGE
04.2024
High School Diploma -
Santa Fe High School
Santa Fe, NM2014
Skills
- Strong written and verbal communication
- Problem solving
- Attention to detail
- Record management
- Maintaining and uploading classified information
- Experience in Microsoft Sofware such as Word, Excel, and PowerPoint
- Experience with Adobe
- Maintaining professionalism
- Data entry
- Daily use of fax, email, phones, and mailing systems
- Coordinating meetings
Timeline
HR Generalist III
New Mexico Department of Public Safety
06.2024 - Current
Executive/HR Assistant
New Mexico Educational Retirement Board
05.2023 - 06.2024
Retirement Specialist 1
New Mexico Educational Retirement Board
02.2023 - 05.2023
Clinical Pharmacy Review Specialist
Presbyterian
01.2019 - 03.2021
Senior Certified Pharmacy Technician
Walgreens
01.2014 - 01.2019
New Mexico Certified Human Resource Professional -
NM EDGE
High School Diploma -
Santa Fe High School