ARIANA M RUIZ GARCIA
Hogg's Automotive Academy
Garland,TX
2
Languages
6
years of professional experience
Dedicated Service Advisor with a proven track record in customer service, problem-solving, and effective communication. Committed to enhancing client relationships and operational efficiency.
Work History
Service Advisor
4 Months- Assisted customers in identifying automotive service needs and provided detailed explanations of repair options.
- Scheduled appointments and managed service workflow to optimize operational efficiency.
- Coordinated with technicians to ensure timely completion of vehicle repairs and services.
- Maintained accurate records of customer interactions and service history using dealership software.
- Educated clients on preventative maintenance practices to enhance vehicle longevity and performance.
- Resolved customer inquiries and complaints effectively, fostering strong client relationships.
- Adapted quickly to new automotive technologies, enhancing service delivery and knowledge base for clients.
Assistant Office Manager
2 Years- Managed scheduling and appointments for staff, optimizing time utilization.
- Coordinated daily office operations to enhance workflow efficiency.
- Developed and implemented filing systems to improve document accessibility.
- Assisted in maintaining office supplies inventory, ensuring availability of essential materials.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Recorded expenses and maintained accounting records.
Service Advisor
1 Year 2 Months- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Supported team initiatives aimed at improving overall service department productivity and customer satisfaction ratings.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.21
- Cross-trained and backed up other customer service managers.
- Investigated and resolved accounting, service and delivery concerns.
- Adapted quickly to new automotive technologies, enhancing service delivery and knowledge base for clients.
Education
GED
Skills
Vehicle assessment
Customer service
Complaint resolution
Vehicle inspection
Data entry
Records management
Clerical assistance
Bill preparation
Computer skills
Customer issue resolution
Customer issue resolution
Excellent communication
Listening skills
Team player mentality
Service documentation
Service invoicing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Advisor
Hogg's Automotive Academy
06.2026 - CurrentRead More
Assistant Office Manager
J Paredes Welding
01.2022 - 01.2024Read More
Service Advisor
AutoDallas Service Center
11.2020 - 01.2022Read More
Wilkinson Center
GED
Read More