Arianna Crawford
Old Bridge
Summary
Results-driven Human Resources Manager with expertise in employee relations, conflict resolution, and training development. Committed to enhancing workplace culture and streamlining onboarding processes to drive employee engagement and organizational success.
Overview
16
16
years of professional experience
Work History
Human Resources Manager
ShopRite
Holmdel
09.2019 - Current
- Managed employee relations to resolve conflicts and improve workplace culture.
- Developed training programs to enhance employee skills and performance.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Streamlined onboarding processes for new hires to enhance integration experience.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Delivered HR consultation services to support leadership decisions. services to leadership and department heads.
- Ensured compliance with federal, state and local employment laws.
- Handled sensitive employee and company information with the highest level of confidentiality and discretion.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Resolved escalated customer complaints in a professional manner. with professionalism and empathy.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Server
Iron Whale
Asbury
04.2019 - 01.2020
- Provided exceptional customer service in a fast-paced restaurant environment.
- Took orders from customers accurately and in a timely manner.
- Assisted guests with menu selections and dietary restrictions.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Trained new servers on restaurant policies and procedures.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
Shift Supervisor
Melting Pot
Red Bank
02.2018 - 10.2019
- Coordinated team schedules to optimize workflow during peak hours.
- Implemented health and safety standards to ensure a clean work environment.
- Conducted performance evaluations to identify team strengths and areas for development, enhancing overall service quality.
- Facilitated team meetings to improve communication and collaboration, fostering a cohesive work environment.
- Addressed customer complaints by actively listening to concerns and providing tailored solutions. by providing effective solutions, resulting in increased customer satisfaction.
- Delivered on-the-job training for new staff to equip them with essential skills and knowledge. for new staff members.
- Executed opening and closing duties to ensure smooth operations and adherence to company protocols. to facilitate business operations.
- Proactively addressed issues that arose during shifts to maintain workflow and team morale. that arose during shifts.
Bartender
Bertuccis Restaurant
Hazlet
01.2011 - 02.2018
- Prepared and served diverse cocktails and beverages, enhancing customer satisfaction.
- Engaged with customers to enhance dining experience through tailored service and recommendations.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business.
- Maintained cleanliness and organization of bar area, promoting efficient service and customer satisfaction.
- Assisted in training new bartenders on standard procedures and drink recipes.
- Handled cash transactions and processed payments efficiently, ensuring accuracy in financial operations.
- Verified age by checking identification cards before serving alcoholic for proof of age prior to serving alcohol beverages.
Education
High School Diploma -
Raritan High School
Hazlet, NJ06-2010
Skills
- Recruitment and hiring
- Employee training
- Onboarding processes
- Performance management
- Employee relations
- Conflict resolution
- HR analytics
- Employment law compliance
- Labor law compliance
- Payroll administration
- Policy enforcement
- Workforce planning
- Effective communication
- Active listening
- Employee engagement
Timeline
Human Resources Manager
ShopRite
09.2019 - Current
Server
Iron Whale
04.2019 - 01.2020
Shift Supervisor
Melting Pot
02.2018 - 10.2019
Bartender
Bertuccis Restaurant
01.2011 - 02.2018
High School Diploma -
Raritan High School