Arianna Ellingson
Woodbury,MN
Summary
An organized and dependable candidate that is professionally focused on delivering exceptional support for customer needs/ employer needs. Successfully manages concerns and resolves conflicts to maximize customer/employer satisfaction. Offers strong background in customer relations and communication. To add, I am a fast learner and adapt very well to any environment!
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Agent
State Farm
03.2023 - Current
- Basic receptionist roles and responsibilities, including selling insurance and doing service tasks.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Front Desk Clerk
Holiday Inn Express and Suites
01.2022 - 05.2023
- Checking in and out guests
- Customer service excellence required
- Complex training on specific billing systems.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Agent/Customer Service
Satcom Marketing
06.2020 - 11.2021
- Selling cable and internet services through the phone
- Practicing great customer service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
Oasis Work Study in Laboratory
St Paul College
08.2020 - 05.2021
- Had this internship in 2020 and 2021
- Worked in a laboratory collecting small DNA samples
- Also worked with on-campus STD testing.
- Collaborated with staff members to guarantee students and others received best possible customer service and answers to results.
Recptionist
McCombs Chiropractic Care
04.2017 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Bachelor's degree - Biology
Concordia-St Paul
Saint Paul, MN12.2024
Minor - Criminology
Concordia St Paul
Saint Paul, MN12.2024
Associate of Science - Business
Saint Paul College-A Community And Technical College
Saint Paul, MN05.2022
High School Diploma -
North Senior High School
North Saint Paul, MN06.2018
Skills
- Guest Relations
- Registration Processing
- Administrative Support
- Time Management
- Organizational Skills
- All Microsoft/Windows programs
- Exceptional Customer Service
- sales
- Computer Networking
- Matrix
- POS
- Opera
Certification
- Driver's License, 07/01/27
- Property & Casualty License, 07/01/27
- CPR Certification, 01/01/24
Timeline
Front Desk Agent
State Farm
03.2023 - Current
Front Desk Clerk
Holiday Inn Express and Suites
01.2022 - 05.2023
Oasis Work Study in Laboratory
St Paul College
08.2020 - 05.2021
Agent/Customer Service
Satcom Marketing
06.2020 - 11.2021
Recptionist
McCombs Chiropractic Care
04.2017 - 05.2019
Bachelor's degree - Biology
Concordia-St Paul
Minor - Criminology
Concordia St Paul
Associate of Science - Business
Saint Paul College-A Community And Technical College
High School Diploma -
North Senior High School