Arianna Figueroa
Hauppauge
Summary
Dynamic professional with a proven track record at Goldfish Swim School, excelling in customer service and appointment scheduling. Skilled in developing engaging lesson plans and fostering strong relationships with clients, resulting in increased student retention. Adept at communication and conflict management, ensuring a welcoming environment for all.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Goldfish Swim School
Centereach
06.2023 - 06.2025
- Answered phone calls and responded to inquiries promptly.
- Scheduled swim lessons and managed the appointment calendar efficiently.
- Processed customer registrations and maintained accurate records.
- Provided information about programs and services to potential clients.
- Coordinated communication between instructors, parents, and management staff.
- Ensured a clean and organized front desk area for optimal service delivery.
- Greeted customers warmly and made them feel welcome.
- Handled payment processing and provided customers with receipts and proper bills and change.
Swim Instructor
Goldfish Swim School
Centereach
06.2023 - 01.2024
- Instructed students in swimming techniques and water safety practices.
- Developed engaging lesson plans tailored to individual skill levels.
- Collaborated with parents to discuss student performance and goals.
- Encouraged swimmers to progress through drills while providing positive feedback on their performance.
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
Education
High School Diploma -
Centereach Highschool
Centereach, NY01-2025
Some College (No Degree) - Healthcare Studies
Suffolk County Community College
Selden, NYSkills
- Customer service
- Time management
- Communication skills
- Team collaboration
- Appointment scheduling
- Lesson planning
- Filing and sorting
- Verbal and written communication
- Decision-making
- Email and telephone decorum
- Conflict management
Accomplishments
- Awarded the faculty and staff scholarship
- Awarded the National Merit Award
- Awarded employee of the month
Affiliations
- Very active in gym activities
- Very active in work events
Certification
- CPR/AED certified
References
- Previous General manager:(631)-560-7052
- Previous Supervisor:(631)-552-0828
- Previous Assistant manager:(631)-820-5432
Timeline
Front Desk Receptionist
Goldfish Swim School
06.2023 - 06.2025
Swim Instructor
Goldfish Swim School
06.2023 - 01.2024
High School Diploma -
Centereach Highschool
Some College (No Degree) - Healthcare Studies
Suffolk County Community College