Arianna Galindo
Laveen,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
The General
Phoenix, AZ
12.2024 - 04.2025
- Oversaw compliance with regulatory standards, minimizing risks associated with policy management practices.
- Implemented process improvements that streamlined operations, reducing turnaround time for policy issuance.
- Conducted regular training sessions for staff on industry trends and customer service excellence techniques.
- Led initiatives to enhance digital tools usage, improving efficiency in quoting and underwriting processes.
Licensed Insurance Agent
Freeway Insurance
Tempe, AZ
08.2024 - 12.2024
- Guided clients through insurance policy selection, ensuring comprehensive coverage and understanding of terms.
- Developed and maintained strong client relationships, enhancing customer retention and satisfaction levels.
- Analyzed client needs to recommend tailored insurance solutions, increasing policy uptake and client trust.
- Trained new agents on product knowledge and sales techniques to bolster team effectiveness and performance.
Cashier
Jars
Phoenix, AZ
01.2022 - 10.2023
- Attentive and knowledgeable Budtender with an in-depth understanding of cannabis rules, regulations, and effects.
- Highly skilled in communication and active listening to help provide customers with a pleasant shopping experience
- Increase repeat customer rate by offering knowledgeable service and answering client’s questions with patience and accuracy.
Team Member
LifeTime Fitness
Tempe, AZ
01.2019 - 01.2022
- Greeting and checking in members and guests, answering phone inquiries and providing exceptional customer service, scheduling appointments and classes and processing payments and maintaining accurate records.
- Assisting with the maintenance of gym equipment, assisting with the ordering of supplies and inventory, and providing general administrative support as needed.
Server
Native Grill and Wings
Mesa, AZ
01.2019 - 01.2019
- Responsible for taking orders and making sure they were correct before bringing them to the customer.
- Stayed up to date with menu specialties, menu choices and menu deviations if items were running out and would communicate changes to customers.
- Processing payment on digital systems and handling cash.
Education
High School - undefined
Westwood High School
Mesa, AZ01.2019
Skills
- Creative problem solving
- Good listening skills
- Fluent in English/ Spanish
Websites
Certification
P+C license
Timeline
Licensed Insurance Agent
The General
12.2024 - 04.2025
Licensed Insurance Agent
Freeway Insurance
08.2024 - 12.2024
Cashier
Jars
01.2022 - 10.2023
Team Member
LifeTime Fitness
01.2019 - 01.2022
Server
Native Grill and Wings
01.2019 - 01.2019
High School - undefined
Westwood High School