Arianna Heidenreich
Santa Rosa,CA
Summary
Experienced Residential Property Manager seeking to transition into commercial property management and expand their knowledge and experience within the commercial real estate industry. Bringing a strong background in property management, day-to-day operations, tenant relations, administrative coordination, and maintaining efficient office procedures.
Overview
12
12
years of professional experience
Work History
Property Manager
BlackPoint-Camino Creek
Rohnert Park, California
11.2023 - Current
- Coordinated leasing activities and processed rental applications efficiently.
- Met with prospective tenants to show property and assess applications or sign leases.
- Managed tenant relations, resolving concerns to enhance satisfaction.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Handled resident complaints, expediting maintenance requests to ensure timely resolution.
- Managed all maintenance requests from tenants in a timely manner.
- Conducted property inspections, identifying maintenance needs to uphold standards.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Utilized various software programs such as Yardi Voyager for data entry purposes .
Restaurant Manager
Roy’s Chicago Dogs
Petaluma, California
05.2019 - 11.2023
- Managed day-to-day operations of a restaurant, including scheduling, budgeting, and inventory control.
- Managed daily restaurant operations, enhancing guest experience through service excellence.
- Oversaw inventory management and ordering of food and supplies, ensuring availability of high-quality ingredients.
- Trained and supervised staff on service standards and menu knowledge.
- Implemented health and safety regulations to maintain a clean environment.
Bar Manager
Hopmonk Tavern
Novato, California
07.2014 - 09.2019
- Trained and supervised bar staff on drink preparation and customer service, ensuring consistent quality and enhancing guest satisfaction.
- Developed seasonal drink menus to align with customer preferences, driving engagement and repeat visits.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Managed daily bar operations and ensured smooth service at Hopmonk Tavern.
- Maintained inventory levels and ordered supplies to ensure product availability.
- Enforced health and safety regulations to ensure compliance in bar operations.
- Resolved customer complaints regarding food or beverage quality promptly, maintaining a positive atmosphere and fostering customer loyalty.
- Resolved customer complaints promptly to maintain a positive atmosphere at the tavern.
Education
Some College (No Degree) - Business
Santa Rosa Junior College
Santa Rosa, CASkills
- Leasing activities
- Tenant engagement
- Property inspections
- Financial record keeping
- Maintenance coordination
- Occupancy management
- Task prioritization
- Detail orientation
- Adaptable
- Effective communication
Timeline
Property Manager
BlackPoint-Camino Creek
11.2023 - Current
Restaurant Manager
Roy’s Chicago Dogs
05.2019 - 11.2023
Bar Manager
Hopmonk Tavern
07.2014 - 09.2019
Some College (No Degree) - Business
Santa Rosa Junior College