Arianna Hyacinthe

• Resolved customer inquiries and issues through effective communication and problem-solving techniques.
• Answer inbound customer calls and provide support for orders, deliveries, returns, exchanges, and product questions.
• Serve as the first point of contact for customers across Williams-Sonoma brands, including Williams Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, and Mark and Graham.
• Place customer orders and assist with order modifications when needed.
• Process returns, replacements, credits, and refunds according to company guidelines.
• Research product availability and check inventory for customers.
• Schedule furniture and merchandise deliveries and provide shipment updates.
• Resolve customer concerns with empathy, professionalism, and strong problem-solving skills.
• Handle escalated customer issues and work toward a positive resolution.
• Navigate multiple computer systems while speaking with customers.
• Accurately document customer interactions and account information.
• Follow company policies, procedures, and customer service standards.
• Maintain customer confidentiality and protect sensitive information.
• Meet performance metrics such as attendance, quality, productivity, and customer satisfaction.
• Work in a fast-paced remote environment while providing a high-quality customer experience.

• Provided attentive care for pets in a boarding environment, ensuring their safety, comfort, and well-being.
• Maintained clean and sanitary kennels, play areas, feeding stations, and supplies.
• Followed feeding, medication, and care instructions accurately for each pet.
• Monitored pet behavior and reported health or safety concerns promptly.
• Assisted with pet check-in and check-out procedures while communicating with pet owners.
• Supervised group and individual play sessions to ensure safe interactions between animals.
• Supported daily operations through cleaning, laundry, and organizing supplies.

• Unloaded shipments and organized inventory for efficient stocking and storage.

• Stocked shelves, front-faced merchandise, and maintained clean, organized displays.

• Monitored inventory levels and reported low-stock items to management.

• Verified pricing, labeling, and signage accuracy throughout the sales floor.

• Operated pallet jacks and other equipment safely to move merchandise.

• Provided customer assistance by answering questions and helping locate products.

• Selected, packed, and prepared online customer orders for pickup, drive-up, and shipping.

• Maintained accuracy and timeliness while meeting order fulfillment goals in a fast-paced environment.

• Operated scanning equipment and inventory systems to track products and maintain stock accuracy.

• Assisted customers with locating products and resolving issues to ensure a positive shopping experience.

• Supported guest services, cashiering, and pickup operations as needed.

• Kept work areas organized and ensured supplies and equipment were stocked and ready for use.

• Delivered excellent customer service by assisting customers with shipping, printing, product selection, purchases, returns, and exchanges.

• Processed cash, credit card, and check transactions accurately using POS systems.

• Prepared, packed, and shipped customer packages according to company procedures and destination requirements.

• Calculated shipping costs based on package size, weight, and destination.

• Performed administrative tasks including photocopying, scanning, faxing, and mailing services.

• Assisted with notarizing legal documents, passport photos, fingerprinting services, and laminating projects.

• Maintained organized merchandise displays and a clean store environment.

• Used multiple software systems and office tools to complete daily tasks efficiently.