Arianna Messina
Alpharetta,GA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Sales Associate
Personal Touch Jewelry
Alpharetta, GA
07.2022 - Current
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Trained new employees on customer service, money handling and organizing strategies.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
Bartender
Rookies Bar And Grill
Parma, OH
02.2021 - 06.2022
- Created attractive bar displays by strategically arranging bottles and glasses.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Prepared garnishes by evenly slicing and pitting fruits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Maintained impeccably clean, attractive and well-stocked bar area.
Front of House Manager
Sammy's Of Parma
Parma, OH
12.2017 - 03.2020
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Developed unique events and special promotions to drive sales.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Developed and implemented marketing initiatives to increase sales and revenue.
- Resolved guests complaints while maintaining positive customer environment.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Education
High School Diploma -
Valley Forge High School
Parma Heights, OH06.2018
Skills
- POS System Operations
- Cash Register Operation
- Meeting Deadlines
- Store Opening and Closing
- Money Handling
- Listening Skills
- Time Management
- Conflict Resolution
- Excellent People Skills
- Answering Customer Questions
- Merchandise Display
- Reading Comprehension Skills
- Teamwork and Collaboration
- Customer Service
Timeline
Sales Associate
Personal Touch Jewelry
07.2022 - Current
Bartender
Rookies Bar And Grill
02.2021 - 06.2022
Front of House Manager
Sammy's Of Parma
12.2017 - 03.2020
High School Diploma -
Valley Forge High School