Hi, I’m
Arianna Morales
Tallahassee,FL
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
years of professional experience
Work History
Hobbit American Grill
Senior Server/Bartender
05.2022 - Current
Job overview
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Handled full bar plus tables by myself well, and ended with satisfied customers.
Plato's Closet
Team Associate
04.2021 - 05.2022
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Continuously checked products for quality assurance according to strict guidelines.
- Operated register to process payments and collect cash payment for order totals.
- Assisted customers in selecting merchandise best suited to needs.
Pizza Hut
Cook/Restaurant Team Member
04.2019 - 08.2020
Job overview
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used proper techniques to prepare food and ingredients.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Tallahassee Community CollegeTallahassee, FL
Associate of Science from Pediatric Nursing
05.2026
Bishop Moore High SchoolOrlando, FL
High School Diploma
05.2020
Skills
- Credit and Cash Transactions
- Food Safety Management
- Managing Scenes
- Adaptable
- Table Monitoring and Turnover
- Tabs and Food Running
- Customer Satisfaction
- Alcohol Serving
- Bar Terminology
- POS Systems Operations
- Servsafe Certification
Hobbies
- Cooking
- Exploring new foods/ drinks
- Exploring new places and cultures (eg. cities, towns, museums. art, etc.)
- Physical activity (eg. gym, hiking, running, outdoor activities)
- Crafts (eg. home projects)
Timeline
Senior Server/Bartender
Hobbit American Grill
05.2022 - Current
Team Associate
Plato's Closet
04.2021 - 05.2022
Cook/Restaurant Team Member
Pizza Hut
04.2019 - 08.2020
Tallahassee Community College
Associate of Science from Pediatric Nursing
Bishop Moore High School
High School Diploma
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