Arianna Osborne- Reyna
Aurora,IL
Summary
Dynamic customer service professional with a proven track record at Walgreens, excelling in problem resolution and proactive engagement. Skilled in team collaboration and strong multitasking, I consistently enhance customer satisfaction and loyalty. My ability to build relationships and manage transactions accurately has driven success in fast-paced environments. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
Work History
BDC Service Representative
Fair Oaks Lincoln
Naperville, Illinois
10.2023 - Current
- Managed customer inquiries through phone and email channels effectively.
- Coordinated service appointments between clients and technicians efficiently.
- Assisted in resolving customer complaints and issues promptly.
- Maintained accurate customer records in the company database consistently.
- Educated customers on service offerings and maintenance plans thoroughly.
- Followed up with customers after completion of service requests.
Server
Leilani Asian Fusion
Aurora, Illinois
04.2025 - 07.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed food and drink orders promptly and accurately.
- Communicated menu specials and recommendations to enhance guest experience.
- Maintained cleanliness and organization of dining area and service stations.
- Managed cash transactions and operated point-of-sale system efficiently.
Server/Food Runner
Top Golf
Naperville, Illinois
04.2023 - 06.2024
- Provided exceptional customer service to enhance guest experiences.
- Took and processed food and drink orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Managed cash register operations and handled customer payments swiftly.
- Assisted in training new servers on menu items and service protocols.
- Upsold menu items to enhance guest satisfaction and dining experience.
- Resolved customer complaints promptly to maintain a positive atmosphere.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
Bartender/ Server/Head Hostess
The Forge
Joliet, Illinois
06.2023 - 04.2024
- Prepared and served a variety of cocktails and beverages to customers.
- Managed bar inventory and restocked supplies as needed during shifts.
- Maintained cleanliness and organization of the bar area throughout service.
- Engaged with customers to provide friendly and attentive service experience.
- Collaborated with kitchen staff to ensure timely food and drink pairings.
- Processed payments accurately using POS systems for transactions.
- Adhered to health and safety regulations while handling food and beverages.
Sales Associate
Nordstrom
Oak Brook, Illinois
02.2023 - 07.2023
- Assisted customers with product selections and provided personalized recommendations.
- Collaborated with team members to maintain stock levels and organize inventory.
- Processed customer transactions accurately using point-of-sale system.
- Handled customer inquiries and resolved issues to enhance shopping experience.
Dental Assistant
Fairway Family Dental
Geneva, Illinois
09.2022 - 05.2023
- Assisted dentists during procedures and maintained a sterile environment.
- Prepared examination rooms and ensured all necessary tools were available.
- Educated patients on oral hygiene practices and post-treatment care.
- Managed patient records and scheduled appointments using dental software.
- Sterilized instruments and maintained cleanliness in the dental clinic.
- Collaborated with team members to improve patient flow and service quality.
- Communicated effectively with patients to address concerns and provide support.
Assistant Manager
Journeys Shoes & Clothing
Aurora, Illinois
11.2021 - 08.2022
- Assisted in managing daily store operations and team scheduling.
- Trained new staff on customer service and sales techniques.
- Ensured compliance with company policies and procedures during store activities.
- Collaborated with team to maintain visual merchandising standards and inventory displays.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
Customer Service Lead
Walgreens
North Aurora, Illinois
10.2019 - 10.2021
- Supervised customer service team to enhance service quality and efficiency.
- Trained new employees on customer service protocols and company policies.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Monitored inventory levels to support product availability for customers.
- Managed cash register operations, maintaining accuracy in transactions and balances.
- Processed customer transactions accurately and efficiently at a busy retail environment.
- Collaborated with team members to optimize store operations during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Greeted customers and provided friendly customer service.
Education
Nursing/ Criminal Science
Waubonsee Community College
Sugar Grove, ILSkills
- Team collaboration
- Customer service
- Strong multitasking
- Proactive Engagement
- Problem resolution
- Relationship building
Timeline
Server
Leilani Asian Fusion
04.2025 - 07.2025
BDC Service Representative
Fair Oaks Lincoln
10.2023 - Current
Bartender/ Server/Head Hostess
The Forge
06.2023 - 04.2024
Server/Food Runner
Top Golf
04.2023 - 06.2024
Sales Associate
Nordstrom
02.2023 - 07.2023
Dental Assistant
Fairway Family Dental
09.2022 - 05.2023
Assistant Manager
Journeys Shoes & Clothing
11.2021 - 08.2022
Customer Service Lead
Walgreens
10.2019 - 10.2021
Nursing/ Criminal Science
Waubonsee Community College
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