Elisa Camille Santana Rios
Harding Mazzotti
Schenectady,USA
1
Language
11
years of professional experience
Experienced in managing client interactions and providing exceptional customer service. Utilizes effective communication and problem-solving skills to address and resolve customer issues. Track record of maintaining high customer satisfaction through attentive service and thorough follow-up.
Work History
BDC Service Representative
3 Months- Coordinated service appointments and follow-ups, enhancing overall customer experience.
- Managed customer inquiries and service requests to ensure timely resolution and satisfaction.
- Developed proficiency in dealership management software to streamline operations and improve accuracy.
- Maintained accurate records of customer interactions, improving database quality and facilitating targeted followups.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Set up appointments with interested customers according to schedule availability.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
Client Services Coordinator
2 Years 10 Months- Managed a diverse portfolio of clients, ensuring timely completion of projects and high-quality service delivery.
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Managed diverse client portfolio, completing projects on time and delivering high-quality service.
- Coordinated with internal departments to resolve any issues that impeded client success, facilitating smooth operations and increased satisfaction levels.
- Coordinated with internal departments to resolve client issues, facilitating smooth operations and enhancing satisfaction.
- Maintained comprehensive client interaction records, improving tracking of service history and needs.
Certified Teacher Assistant
3 Months- Monitored student progress through regular assessments, adjusting instructional strategies as needed for optimal results.
- Monitored student progress through regular assessments and adjusted instructional strategies for optimal results.
- Collaborated with fellow teachers to create interdisciplinary lesson plans, fostering increased student engagement and comprehension.
- Managed classroom behavior by implementing consistent consequences and reinforcing positive behaviors, promoting a conducive learning environment.
Homeschool Teacher
1 Year 6 Months- Facilitated student engagement through interactive learning activities in classroom settings.
- Enhanced students' analytical skills through integration of advanced computer program technologies.
- Developed and facilitated reading and writing workshops that boosted student literacy and aligned with school reading programs.
- Helped students explore concepts with engaging, learning-focused activities.
- Fostered student curiosity and interest through creative hands-on activities.
- Modified teaching methods and lesson plans in response to evolving student needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Preschool Assistant Teacher
1 Year 4 Months- Planned and executed activities to stimulate physical, social and intellectual growth.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Utilized creative teaching strategies to engage students in the classroom.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Interacted one-on-one and in small groups to enhance learning activities and foster individual development.
- Established trusting relationships with students and families to support emotional and educational growth.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Coordinated snack time activities to ensure children received nourishment and social interaction. and nap hours.
- Communicated with parents to inform about children's progress and classroom behavior.
- Organized engaging activities to teach preschool children foundational learning skills, including letters and numbers.
- Created safe and nurturing learning a safe and nurturing learning environment for preschoolers.
Private Nanny
3 Years- Provided developmentally appropriate activities for children.
- Established and maintained a safe play environment for children.
- Organized activities to enhance children's physical, emotional, and social well-being, supporting holistic development.
- Established lasting connections with families and children through open communication and positive feedback, fostering trust and collaboration.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Facilitated interactive games to promote learning and social skills among children., worked on puzzles, and read books to young children.
- Balanced playtime with limited screen time to promote development of fine motor, gross motor, and cognitive skills in children.
- Built positive and nurturing environments to support child social and emotional growth.
- Supervised children on the playground to help develop physical and social skills.
- Accompanied family on trips to assist with childcare and manage daily activities. with the family to help with vacation activities and childcare.
Education
Associate of Arts - Early Childhood Education
High School Diploma
Skills
Customer engagement strategies
Commitment to client satisfaction
Task prioritization
Bilingual Communication
Cross-Department Collaboration
Interpersonal skills
Appointment Coordination
Team collaboration
Active Participation
Data archiving
Affiliations
- Member
- The National Society of Leadership And Success
Languages
Spanish
Native or Bilingual
Timeline
BDC Service Representative
De Paula Chevrolet
05.2026 - CurrentRead More
Client Services Coordinator
Harding Mazzotti
10.2023 - CurrentRead More
Certified Teacher Assistant
Castle Island Montessori School
06.2023 - 09.2023Read More
Homeschool Teacher
Private
08.2021 - 02.2023Read More
Preschool Assistant Teacher
Happy Faces Learning Center
02.2018 - 06.2019Read More
Private Nanny
Lucia Henriquez
07.2015 - 07.2018Read More
Escuela Papa Juan 23
High School Diploma
Read More
Aspen University
Associate of Arts from Early Childhood Education
Read More