Nehemie Jean Francois
West Palm Beach
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
BDC Service Representative
Braman Motor Cars
08.2022 - Current
- Increased repeat business by building strong relationships with clients through exceptional customer service.
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
- Analyzed data from customer feedback surveys to identify areas for improvement within the BDC operation processes.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier
Publix
11.2020 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Host
Cheesecake Factory
07.2020 - 10.2020
- Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored wait times accurately, providing accurate estimates of wait time during busy periods while keeping guests informed and engaged.
- Coordinated large party reservations, ensuring adequate staffing levels and table arrangements to accommodate group needs effectively.
- Ensured all guests received menus, silverware, and necessary table accompaniments promptly upon seating to expedite the dining process.
- Trained new host staff members on company policies, procedures, and best practices to maintain consistent service standards across shifts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Host
Waterway Cafe
03.2019 - 07.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
Associate of Arts - Marketing
Palm Beach State College
Lake Worth, FL05.2024
High School Diploma -
Palm Beach Gardens High School
Palm Beach Gardens, FL06.2021
Skills
- Goal-oriented mindset
- Call center experience
- Appointment Scheduling
- Time Management
- Attention to Detail
- Team Collaboration
- Team Leadership
- Order Taking
- Inbound and outbound calls
- Microsoft Office
- Customer Service
- Money handling abilities
Timeline
BDC Service Representative
Braman Motor Cars
08.2022 - Current
Cashier
Publix
11.2020 - 10.2021
Host
Cheesecake Factory
07.2020 - 10.2020
Host
Waterway Cafe
03.2019 - 07.2020
Associate of Arts - Marketing
Palm Beach State College
High School Diploma -
Palm Beach Gardens High School
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