Arianna Soto

Administrative:

• Informed patients regarding treatments and educated patients on the purpose of all medical equipment
• Empathetic communication when interacting with patients
• Assisted many case managers with scheduling clients, updating them on patients treatment, recommendations, and other questions or concerns
• Created new patient charts and patient files
• Contacted patients who were inconsistent with treatment and assisted them with getting back on track
• Contacted law firms to confirm representation for the patients case
• Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and staff.
• Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments
• Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
• Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
• Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
• Registered new patients and updated existing patient demographics by collecting detailed patient information.
• Collected deductibles and copays to post money to patient accounts.
• Performed medical records management, including filing, organizing and scanning documents.
• Oriented and trained new staff on proper procedures, policies and to perform within the medical standards of HIPPA
• Helped improve patient outcomes by educating them on treatment plans created by the provider
• Cross-trained in front-office procedures to back up reception staff

Clinical

• Trained new incoming interns from and new staff
• Assisted patients with chiropractic therapy such as Electrical Muscle Stimulation, Traction Therapy, Paraffin, and Ice
• Kept equipment operating by following operating instructions and troubleshooting any problems.
• Maintained a clean and sanitized therapy bay area