NATALIE DOANE
Bullhead City,AZ
Summary
Adept at both front and back office support, I enhanced patient care and streamlined operations at Advanced Spine Institute. Supervising medical assistants at Silver Orthopedics, I improved workflow efficiency. Skilled in medical transcription and fostering teamwork, my approach significantly boosts office productivity and patient satisfaction.
Overview
14
14
years of professional experience
Work History
Front and Back Office Medical Assistant
Advanced Spine Institute
Encino, CA
01.2014 - 01.2022
- Deliver clinical and administrative support to staff and physicians
- Obtain medical history and documentation and communicate with patients with compassion
- Maintained exam rooms with proper standards
- Scheduled patient appointments, managed cancellations, performed data entry, and oversaw calendars for a busy medical office with five doctors.
- Ability to address and resolve conflicts or issues that may arise within the team or with patients
- Understanding of medical terminology, procedures, and regulations to guide and educate staff
- Strong focus on patient care and satisfaction, ensuring a positive experience for all patients
- Understanding of financial process, including billing, and insurance
Medical Assistant Supervisor
Silver Orthopedics
Encino, CA
03.2008 - 08.2014
- Monitored inventory levels of supplies used by Medical Assistants; placed orders as needed.
- Performed various tests on patients to assess needs and medication effectiveness.
- Provided support during peak periods or when additional staffing was required due to absences or vacations.
- Created a positive work environment by encouraging collaboration among team members.
- Coordinated workflow between physicians and other healthcare professionals within the practice setting.
- Supervised and coordinated the daily activities of medical assistants; monitored workflow to ensure timely completion of tasks.
Education
High School Diploma -
John F Kennedy HIgh School
Sacramento, CA06-1997
Skills
- Document scanning
- Front office support
- Back office support
- Vital signs measurement
- Medical transcription
- Injections administration
Timeline
Front and Back Office Medical Assistant
Advanced Spine Institute
01.2014 - 01.2022
Medical Assistant Supervisor
Silver Orthopedics
03.2008 - 08.2014
High School Diploma -
John F Kennedy HIgh School
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