Summary
Overview
Work History
Education
Skills
Timeline
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Arianna Sounatananh

Richmond,TX

Summary

Dynamic and detail-oriented professional with experience at Walgreens, excelling in problem-solving and patient confidentiality. Proven track record in optimizing workflows and enhancing customer satisfaction. Skilled in insurance billing and team collaboration, consistently improving operational efficiency and ensuring accurate medication dispensing. Committed to upholding pharmacy ethics and delivering exceptional service.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

Wallgreens
03.2024 - Current
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Maintained organized inventory of pharmaceutical supplies and medications.
  • Supported patient interactions by answering questions regarding prescriptions and health products.
  • Processed medication orders using pharmacy management software efficiently.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Customer Service Representative

Wallgreens
11.2023 - 03.2024
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed order processing and tracking to ensure timely delivery of products.
  • Handled escalated issues with empathy, ensuring customer satisfaction and retention.

Service Desk Representative

Target
10.2020 - 11.2023
  • Managed service desk inquiries via phone, email, and chat, maintaining effective communication with users.
  • Assisted in onboarding new employees by providing training on service desk tools and procedures.

Fulfillment Lead

Target
10.2020 - 11.2023
  • Oversaw daily operations of fulfillment center, ensuring timely order processing and accuracy.
  • Led team in implementing process improvements, enhancing workflow efficiency and reducing errors.
  • Trained and mentored staff on best practices for inventory management and shipping procedures.
  • Coordinated with cross-functional teams to optimize supply chain logistics and meet customer demands.

Education

High School Diploma -

DC EVEREST SENIOR HIGH
Schofield, WI

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Patient confidentiality
  • Pharmacy ethics
  • Supply restocking

Timeline

Pharmacy Technician

Wallgreens
03.2024 - Current

Customer Service Representative

Wallgreens
11.2023 - 03.2024

Service Desk Representative

Target
10.2020 - 11.2023

Fulfillment Lead

Target
10.2020 - 11.2023

High School Diploma -

DC EVEREST SENIOR HIGH

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Arianna Sounatananh