Arianna Troyna
Tioga
Summary
Dedicated support professional and sales associate, known for productivity and efficient task completion. Skilled in behavior management, personal care assistance. Excel in communication, empathy, and patience to enhance client satisfaction and well-being. Dedicated professional with strong active listening and complaint resolution skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Opportunity Foundation
Tioga
11.2025 - Current
- Assisted individuals with daily living activities and personal care tasks.
- Ensured safe, clean environment to support client well-being.
- Documented client progress and communicated updates to team members.
- Trained new staff on best practices for direct support services.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Followed care plan and directions to administer medications.
- Cultivated trusting rapport with clients to enhance quality of care.
- Developed relationships with families of those receiving services to ensure continuity of care.
Cashier
Dollar General
Underwood
09.2025 - 10.2025
- Guided customers with product inquiries and store layout navigation to improve shopping experience.
- Ensured cleanliness and organization of checkout area and store displays to create welcoming environment.
- Stocked shelves with merchandise and ensured proper inventory levels.
- Collaborated with team members for smooth store operations during busy hours.
- Addressed customer complaints promptly and professionally to boost overall satisfaction.
- Collected payments and provided accurate change.
Cashier
Grimsleys
Underwood
05.2021 - 04.2023
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer questions and provided store information.
- Ensured cleanliness and organization of checkout area to enhance customer experience.
- Partnered with team members to streamline store operations and enhance workflow efficiency.
- Took on extra tasks to enhance team collaboration.
- Arranged and replenished displays and merchandise racks to maintain appealing store presentation.
Education
CNA Liscensing - CNA
Bismarck State College
Bismarck, ND04-2025
Skills
- Customer support
- Complaint resolution
- Client advocacy
- Customer relations
- Team collaboration
- Multitasking and organization
- Time management
- Active listening
- Work ethic and integrity
Certification
- CNA License
Timeline
Direct Support Professional
Opportunity Foundation
11.2025 - Current
Cashier
Dollar General
09.2025 - 10.2025
Cashier
Grimsleys
05.2021 - 04.2023
CNA Liscensing - CNA
Bismarck State College