Arianna Villano
Oxford,FL
Summary
Outgoing personality while elevating guest expectations by offering world-class service while promoting exciting events and offerings. Offering proven guest service and cash handling experience in fast-paced environment to facilitate guest stays. Performs shift requirements in adherence to rules and safety procedures.
Overview
8
8
years of professional experience
Work History
Hotel Front Desk Receptionist
Holiday Inn Suites
08.2023 - Current
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
Customer Service Team Member
Gramercy Salon
02.2019 - 07.2023
- Built rapport with new and returning clients to promote the company’s mission and values
- Warmly welcomed 20-30 guests per shift, coordinated check-in, collect payment, and directed guests to their destination
- Proactively kept knowledge of products and services to include the latest offerings and sales to allow guests to obtain the best value for their dollar
- Social media marketing for Instagram increased viewership by targeting the correct audience.
Associate Manager
Donny Aarons Arsenal of Fireworks
06.2015 - 07.2023
- Maintained a clean and organized inventory, ensuring an efficient store layout for customer access and satisfaction
- Greeted 50-100 customers per shift, providing prompt customer service with a friendly and professional attitude
- Notary public
- Accurately managed POS system transactions, including cash and credit, to guarantee a consistent and accurate cash flow.
Education
Associate of Science - Hospitality and Tourism Management
PALM BEACH STATE COLLEGE
05.2024
Standard High School Diploma -
OLYMPIC HEIGHTS COMMUNITY HIGH SCHOOL
Boca Raton, FL.05.2019
Skills
- Adaptability
- Driven
- Self-motivated
- Strong work ethic
- Operating POS systems
- Customer Engagement
- Cash Register Operations
- Hotel Reservations
Accomplishments
Hospitality Certified
Food Service Management Certified
Microsoft Office Certified
Human Trafficking training for Hospitality staff
Student support services Etiquette Reception Certification (2)
Hospitality and Tourism Academy member throughout high school
Customer Service Team Member of the Year at Gramercy Salon (2019)
Timeline
Hotel Front Desk Receptionist
Holiday Inn Suites
08.2023 - Current
Customer Service Team Member
Gramercy Salon
02.2019 - 07.2023
Associate Manager
Donny Aarons Arsenal of Fireworks
06.2015 - 07.2023
Associate of Science - Hospitality and Tourism Management
PALM BEACH STATE COLLEGE
Standard High School Diploma -
OLYMPIC HEIGHTS COMMUNITY HIGH SCHOOL