Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Arianne Madson-Hickman

Kyle,TX

Summary

Energetic and customer-focused professional with over 10 years of experience in hospitality, client services, and team leadership. Recognized for delivering exceptional customer experiences, managing operational efficiently, and resolving challenges with a positive, proactive approach. Adept at building team morale, optimizing workflows, and driving customer satisfaction in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Assistant General Manager

Moontower Saloon
02.2020 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Lead Bartender

Lupe Tortilla
02.2013 - 05.2021
  • Delivering high-end customer service while managing daily bar operations.
  • Trained and scheduled bar staff, improving team efficiency by 20%
  • Handled ordering and inventory of liquor and wine, reducing stock discrepancies by 15%
  • Resolved guest concerns promptly, increasing repeat clientele and positive reviews.
  • Partnered with management to coordinate events and promotions, boosting bar revenue.

Client Leasion

Hall Plastic Surgery & Rejuvenation Center
01.2015 - 02.2017
  • Scheduled and confirmed appointments for 10+ providers in a busy medical spa.
  • Managed 30+ incoming call daily, triaging inquiries ad improving appointment flow.
  • Maintained accurate digital records, insurance info, and patient payments.
  • Supported product sales through patient education and inventory tracking.

Education

Bachelor of Arts - Major: Kinesiology; Minor: Biology

Concordia University
Irvine
05-2012

Skills

  • Customer Experience & Upselling
  • Leadership & Staff Scheduling
  • Conflict Resolution & Problem Solving
  • POS & Inventory Management
  • Multi-tasking & Workflow Optimization
  • Professional Phone & Front Desk Etiquette

Affiliations

Deans List

Provost Scholarship

Phi Delta Epsilon

Timeline

Assistant General Manager

Moontower Saloon
02.2020 - Current

Client Leasion

Hall Plastic Surgery & Rejuvenation Center
01.2015 - 02.2017

Lead Bartender

Lupe Tortilla
02.2013 - 05.2021

Bachelor of Arts - Major: Kinesiology; Minor: Biology

Concordia University

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