Aric Westbrook
Sayre,PA
Summary
Knowledgeable consultant with minimal background in sales and leasing. Yet, demonstrated success in developing client relationships and closing deals, contributing to high customer satisfaction based upon guest reviews and closing ratio. Proven ability in negotiating terms and providing exceptional service while leveraging communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Certified Sales and Leasing Consultant
Williams Toyota of Sayre
02.2024 - Current
- Increased customer satisfaction by providing tailored sales recommendations and thorough product explanations.
- Participated in ongoing professional development initiatives to enhance skills as a Certified Sales and Leasing Consultant.
- Matched customers with vehicles suiting individual needs, desires and means.
- Set up appointments with potential and current customers to promote new products and services.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
Girls Junior High Basketball Coach
Sayre Area School District
11.2023 - 01.2024
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Acted as positive role model for team participants and in community.
- Adjusted coaching style according to each athlete''s learning style to maximize potential improvement.
- Promoted good sportsmanship with competing teams on- and off-field.
- Developed and implemented effective training and skills development strategies to improve overall team performance.
- Optimized practice sessions by focusing on skill development, conditioning, and situational drills.
- Increased player motivation with tailored goal-setting and progress tracking strategies.
Head Bartender
Chemung Golf Course
08.2022 - 10.2023
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Shift Lead - General Manager
Firehouse Subs
02.2020 - 07.2022
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Athens Area High School
Athens, PA06.2019
Skills
- Customer service
- Coachability - Willing to Learn
- Time management
- Leadership
- Documentation review
- Retaining information
- Suggestive selling
- Communication skills
- Cash Handling
Timeline
Certified Sales and Leasing Consultant
Williams Toyota of Sayre
02.2024 - Current
Girls Junior High Basketball Coach
Sayre Area School District
11.2023 - 01.2024
Head Bartender
Chemung Golf Course
08.2022 - 10.2023
Shift Lead - General Manager
Firehouse Subs
02.2020 - 07.2022
High School Diploma -
Athens Area High School
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