Arica Davidson
Morrisville,NC
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
5
5
years of professional experience
Work History
Department Manager
Hobby Lobby
Cary, NC
08.2024 - Current
- Oversee inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborate with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improve customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintain a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Business Manager
Caliber Collision
Raleigh, NC
01.2022 - 08.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Assistant Store Manager
Eddie Bauer
Winston-Salem, NC
09.2020 - 01.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Team Leader
Eddie Bauer
Winston-Salem
08.2019 - 09.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
MBA - Business Administration
Strayer University
Greensboro, NC12.2022
Bachelor of Science - Criminal Justice
ITT Technical Institute
High Point, NC09.2014
Skills
Customer Service
Staff Management
Team Supervision
Problem-Solving
Training and mentoring
Goals and performance
Retail Management
Work Planning and Organization
Timeline
Department Manager
Hobby Lobby
08.2024 - Current
Business Manager
Caliber Collision
01.2022 - 08.2024
Assistant Store Manager
Eddie Bauer
09.2020 - 01.2022
Team Leader
Eddie Bauer
08.2019 - 09.2020
MBA - Business Administration
Strayer University
Bachelor of Science - Criminal Justice
ITT Technical Institute