Arieaiyana Luna
Los Angeles,CA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding customer service. Looking to apply strong problem-solving and communication abilities while developing new skills in a customer-focused environment and building positive customer relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Intercambio LLC/ Uhaul Neighborhood Dealer
Los Angeles, CA
07.2022 - Current
- Responded to customer requests and provided information about products and services.
- Assisted with rental reservations, returns, and prepared rental agreements to ensure accurate scheduling.
- Processed payments and issued receipts using POS systems.
- Maintained inventory records and ensured trucks, trailers, and equipment were organized and ready for customers.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Ramon C. Cortines School of Visual And Performing Arts
Los Angeles, CA06-2022
Associate of Arts - Zoology
Cerritos College
Norwalk, CASkills
- Customer service and communication
- Microsoft Excel
- Collaborative
- Active listening
- Adaptability
- Cleaning and facility upkeep
- Time management and multitasking
- POS system familiarity
Volunteer Work
Wags and Walks Adoption Center: 06/2025 to Current
- Walk dogs and provide fresh water as part of daily animal care routines.
- Maintain a clean and safe environment by doing laundry, washing dishes and general upkeep.
- Assist staff during adoption events by caring for dogs and answering visitor questions.
Stray Cat Alliance: 09/2025 to Current
- Feed and care for rescue cats daily, including replenishing water and cleaning kennels and litter boxes.
- Maintain cleanliness by washing dishes and organizing supplies.
- Spend time interacting with cats to encourage socialization and reduce stress.
Timeline
Customer Service Representative
Intercambio LLC/ Uhaul Neighborhood Dealer
07.2022 - Current
Associate of Arts - Zoology
Cerritos College
High School Diploma -
Ramon C. Cortines School of Visual And Performing Arts