Ariel Avila
San Antonio,TX
Summary
Hard working, fast learning, and results-driven professional with extensive experience in customer service. Proven ability in cash handling and conflict resolution, consistently enhancing guest satisfaction. Skilled in maintaining accurate records and fostering team collaboration, leading to improved operational efficiency and positive tenant relationships.
Overview
14
14
years of professional experience
Work History
Server
Josephine St. Cafe
San Antonio, TX
12.2024 - Current
- Executed accurate cash transactions in compliance with company procedures.
- Delivered courteous and efficient service to each guest.
- Facilitated clear communication with kitchen staff regarding allergies and special requests.
- Addressed guest inquiries and complaints professionally and promptly.
- Maintained transaction records in accordance with legal and company requirements.
- Collaborated with restaurant staff to enhance operational efficiency.
- Performed opening and closing duties, including dining area setup and supply restocking.
Server
Jim's Restaraunts
San Antonio, TX
07.2015 - 12.2023
- Conducted tours of available apartments, emphasizing key features and amenities.
- Developed advertising campaigns for vacant units across newspapers.
- Prepared lease agreements, processed security deposits, and collected rent payments.
- Delivered exceptional customer service to tenants throughout tenancy duration.
- Resolved tenant complaints swiftly while fostering positive relationships with residents.
- Managed incoming calls regarding unit availability, pricing, and inquiries.
- Addressed tenant maintenance requests promptly to ensure satisfaction.
- Maintained accurate records of prospective renters, applications and leases by hand.
- Made bank deposits.
Leasing Agent
Aspen Trail Apts.
San Antonio, TX
02.2011 - 07.2011
- Coordinated repairs and scheduled regular maintenance on rental units.
- Advertised available properties through various outlets such as newspapers.
- Maintained accurate records of all tenant leases, payments, and occupancy status by hand.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Collected security deposits from new tenants.
- Performed administrative duties such as filing paperwork.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Resolved tenant complaints promptly and professionally.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Made bank deposits
Education
GED -
Marquis Learning Center
San Antonio, TX03-2011
Skills
- Customer service
- Cash handling
- Interpersonal communication
- Conflict resolution
- Time management
- Team collaboration
- Attention to detail
- Active listening
- Problem solving
- Record keeping
Languages
English
Professional
Spanish
Limited
Objective
Looking to work for a company which will allow me to utilize my skills to advance within. I am an agile individual who reacts well to change, making it my priority to finish all tasks at hand in a professional manner. I am fast and efficient and I work very well with others as well as on my own. Multi-tasking is something I do very well, all the while keeping my composure.
Timeline
Server
Josephine St. Cafe
12.2024 - Current
Server
Jim's Restaraunts
07.2015 - 12.2023
Leasing Agent
Aspen Trail Apts.
02.2011 - 07.2011
GED -
Marquis Learning Center