Ariel Bagsby
Bakersfield,CA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
8
8
years of professional experience
Work History
CNA
The Orchard Post Acute
Bakersfield
10.2023 - Current
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
Call Center Representative
Conduent
Bakersville
04.2019 - 02.2022
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
Receptionist
Western Dental
Bakersfield
03.2016 - 05.2019
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Education
High School Diploma -
Bakersfield Adult Schools
Bakersfield, CA05-2022
Diploma - Nursing
Cellan Central Valley College
Bakersfield, CA02-2022
Skills
- Technical Support
- Time Management
- Payment Processing
- Product Upselling
- Customer Service
- Data Entry
- Clerical Support
Timeline
CNA
The Orchard Post Acute
10.2023 - Current
Call Center Representative
Conduent
04.2019 - 02.2022
Receptionist
Western Dental
03.2016 - 05.2019
High School Diploma -
Bakersfield Adult Schools
Diploma - Nursing
Cellan Central Valley College
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