Dedicated server with exceptional customer service skills. Strong problem-solving abilities and attention to detail. Committed to enhancing guest satisfaction and maintaining a positive dining experience.
Overview
1
1
Certification
4
4
years of post-secondary education
2027
2027
years of professional experience
Work History
Server
Escalantes Tex-Mex
The Woodlands, Texas
11.2025 - Current
Provided exceptional customer service in a fast-paced dining environment.
Served food and beverages promptly to enhance guest satisfaction.
Took accurate orders and communicated them to the kitchen staff efficiently.
Addressed customer inquiries and resolved issues to maintain a positive experience.
Maintained cleanliness and organization of dining areas throughout service shifts.
Assisted in setting up tables and preparing for large group reservations.
Shift Leader
Bloofin Sushi
The Woodlands, Texas
05.2023 - 11.2025
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Assisted in resolving customer inquiries and complaints effectively.
Trained new employees on food safety and customer service standards.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
General Manager
Freddys Frozen Custard And Steakburger
Magnolia, TX
01.2022 - 05.2023
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Oversaw daily operations to ensure smooth restaurant functioning.
Managed staff schedules to optimize labor efficiency and coverage.
Trained new employees on customer service protocols and food preparation standards.
Conducted inventory management to maintain stock levels and reduce waste.
Implemented safety procedures to comply with health regulations and standards.
Coordinated marketing initiatives to promote menu items and special offers.
Reviewed financial reports to monitor expenses and improve profitability.
General Manager
Jersey Mike's Subs
Spring, Texas
06.2020 - 05.2022
Oversaw daily operations to ensure smooth restaurant functioning.
Reviewed financial reports to monitor expenses and improve profitability.
Managed staff schedules to optimize labor efficiency and coverage.
Trained new employees on customer service protocols and food preparation standards.
Conducted inventory management to maintain stock levels and reduce waste.