Ariel Bothun
Saint Cloud,MN
Summary
Dynamic Advanced Medical Support Assistant with a proven track record at Veteran Affairs, excelling in HIPAA compliance and patient communication. Enhanced scheduling efficiency and customer satisfaction through adept conflict resolution and organizational skills. Committed to fostering a welcoming environment while managing sensitive information and streamlining office operations.
Overview
2
2
years of professional experience
Work History
Advanced Medical Support Assistant
Veteran Affairs
07.2024 - Current
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
- Streamlined front desk operations for improved workflow and reduced wait times.
- Eased patient anxiety through clear explanation of procedures, treatments, and upcoming appointments while addressing their concerns respectfully.
Scheduler
CentraCare Health System
05.2023 - 12.2023
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Call center position. Answer calls in the queue.
- Place notes to providers regarding patient needs.
Education
Associate of Science - Health Information Management
Saint Cloud Technical And Community College
Saint Cloud, MN05-2023
Associate of Science - Liberal Arts And Sciences
Saint Cloud Technical And Community College
Saint Cloud, MN05-2021
Skills
- Conflict resolution techniques
- Patient communication
- Organizational growth
- HIPAA compliance
- Appointment scheduling expertise
- Patient scheduling
- Medical terminology
- Data entry proficiency
- Medical billing and coding
- Medical coding
- Healthcare billing
- Electronic health records management
- Customer service
Timeline
Advanced Medical Support Assistant
Veteran Affairs
07.2024 - Current
Scheduler
CentraCare Health System
05.2023 - 12.2023
Associate of Science - Health Information Management
Saint Cloud Technical And Community College
Associate of Science - Liberal Arts And Sciences
Saint Cloud Technical And Community College
RHIT Credential
I currently have my Registered Health Information Technology (RHIT) credential through AHIMA.
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