Ariel Breceda
Corona,CA
Summary
Dynamic Front Desk Clerk at Reverence Grappling Training Center, adept at enhancing guest satisfaction through exceptional customer service and effective complaint resolution. Skilled in cash handling and maintaining organized booking records, I consistently exceeded expectations by fostering strong relationships and ensuring a welcoming environment for all visitors.
Experienced in professional setting requiring strong customer service and administrative skills, looking to transition into new field. Developed abilities in managing client interactions and resolving issues effectively. Seeking to leverage these transferrable skills in new and challenging environment.
Overview
2
2
years of professional experience
Work History
Front Desk Clerk
Reverence Grappling Training Center
05.2023 - 12.2024
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
Education
Associate of Science - Business
Orange Coast College
Costa Mesa, CA12-2026
Skills
- Time management
- Customer service
- Hospitality services
- Administrative skills
- Listening skills
- Complaint resolution
- Hospitality management
- Cash handling
- Revenue management
- Transportation information
Timeline
Front Desk Clerk
Reverence Grappling Training Center
05.2023 - 12.2024
Associate of Science - Business
Orange Coast College