Summary
Overview
Work History
Education
Skills
Timeline
Sandra Stephenson

Sandra Stephenson

Rockwall,TX

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

15
15
years of professional experience

Work History

General Manager

Spectrum
Dallas, TX
07.2017 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.

General Manager

DXL
Saint Louis, MO
01.2015 - 12.2017
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Developed service and sales strategies to improve retention and revenue.

Sales Manager

New York & Company
Saint Louis, MO
02.2009 - 09.2016
  • Established relationships with key clients, while maintaining existing customer base.
  • Created and presented monthly reports to management on sales performance.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Managed daily operations of sales department, including supervision of staff members.

General Manager

Teavana
Saint Louis, MO
03.2014 - 08.2016
  • Oversaw product development initiatives from concept through completion stages.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Developed marketing strategies designed to increase brand awareness within target markets.

Marketing Manager

Angels Of Mercy Private Homecare Services
Saint Louis, MO
  • Assisted in developing pricing strategies that maximize profits while maintaining customer loyalty.
  • Maintained relationships with key customers through regular communication.
  • Planned events such as webinars or seminars to engage customers.
  • Built relationships with influencers in the industry for increased visibility.
  • Prospected potential customers by cold calling businesses and individuals to introduce products and services.
  • Developed and maintained relationships with clients through effective communication on the phone.
  • Followed up on leads generated from marketing campaigns or other sources in order to increase sales opportunities for the company.

Education

Associate of Applied Science - Criminal Justice

Columbia College , Saint Louis, MO
05.2011

Skills

  • Loss Prevention
  • Schedule Management
  • Customer Relationship Management
  • Recruiting and Hiring
  • Workflow Planning
  • Customer Retention
  • Sales
  • Advertising and Marketing
  • Leadership
  • Relationship Building
  • Branding

Timeline

General Manager - Spectrum
07.2017 - Current
General Manager - DXL
01.2015 - 12.2017
General Manager - Teavana
03.2014 - 08.2016
Sales Manager - New York & Company
02.2009 - 09.2016
Marketing Manager - Angels Of Mercy Private Homecare Services
Columbia College - Associate of Applied Science, Criminal Justice

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Sandra Stephenson