Ariel Gomez
Waddell,Maricopa
Summary
Amazon fulfillment associate with over 3 years of experience supporting peers in fast-paced environment. I am passionate about creating positive experiences for both employees and teams by building trust, communicating clearly, and supporting others through change. My experience in both education and Amazon operations has strengthened my ability to stay patient under pressure, adapt quickly, and connect with people from many different backgrounds and personalities. I take pride in being someone coworkers feel comfortable approaching for guidance, clarification, or support, and I enjoy helping others feel heard, respected, and successful in their roles.
Overview
3
3
years of professional experience
Work History
Fulfillment Associate (L1)
Amazon
Litchfield Park, AZ
03.2023 - Current
- Support operations across customer returns, Problem Solve, Refurbishment, Amazon Resale, and warehouse processing functions within a fast-paced pilot-site fulfillment center
- Serve as a trusted resource for associates by answering operational questions, clarifying escalation procedures, and reinforcing standard work expectations
- Build positive associate relationships through approachable communication, de-escalation techniques, and supportive coaching during stressful operational situations
- Assist associates through live Problem Solve workflows by identifying root causes, explaining process expectations, and helping reduce repeat escalation errors
- Adapt quickly to evolving systems, pilot-site process changes, and new operational workflows while helping peers navigate transitions effectively
- Collaborate with leadership team, process assistants, and managers to communicate updates and workflow expectations
- Support workflow efficiency by proactively assisting overloaded Problem Solvers and helping prevent operational bottlenecks during high-volume periods
- Provide peer support and process refreshers for associates across multiple departments, including Problem Solve, Refurbishment, and Amazon Resale
- Utilize operational judgment and troubleshooting skills to resolve customer-return processing issues and maintain workflow
- Demonstrate strong adaptability and ownership within a rapidly changing fulfillment center environment
- Maintained cleanliness and organization of work area to comply with safety and operational guidelines
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport
Education
Associate Degree - Elementary Education
Estrella Mountain Community College
Avondale, AZBachelor’s Degree - Education
Glendale Community College
Glendale, AZ12-2026
Skills
- Employee Support & Engagement
- Conflict Resolution & De-escalation
- Coaching & Peer Guidance
- Communication Across Diverse Audiences
- Adaptability & Change Management
- Problem Solving
- Leadership
- Data Tracking & Documentation
- Customer Service
- Microsoft Word & Outlook
- Basic Microsoft Excel
- Confidentiality & Professionalism
Accomplishments
Amazon Accomplishments:
- Recognized by peers as a trusted and approachable resource for guidance and process support
- Consistently selected by coworkers for help with escalation questions and process clarification
- Demonstrated ability to support team members during high-stress operational changes and workflow transitions
Field Experience (K–8 Education Practicum):
- Classroom support in general and special education environments
- Behavioral support and de-escalation in student-facing situations
- Assisted teachers with instruction, student engagement, and classroom management
- Supported individualized learning needs across diverse student populations
Timeline
Fulfillment Associate (L1)
Amazon
03.2023 - Current
Associate Degree - Elementary Education
Estrella Mountain Community College
Bachelor’s Degree - Education
Glendale Community College
ADDITIONAL EXPERIENCE
- Classroom & Educational Support Experience
- Supported K–8 students in both general education and special education classroom environments
- Assisted students experiencing academic, emotional, and behavioral challenges through patient, individualized support strategies
- Utilized de-escalation techniques and relationship-based communication to maintain positive learning environments
- Collaborated with teachers and resource staff teams to support diverse student needs and classroom goals
- Assisted with student assessments, progress tracking, and educational data analysis
- Adapted instructional communication styles to meet varying learning needs and behavioral situations