ARIEL JEANTY
Miami,FL
Summary
Restaurant Manager with a proven track record in leading diverse teams and optimizing restaurant operations. Expert in budgeting, team leadership, guest relations, and event planning, consistently driving revenue growth and enhancing customer satisfaction. Passionate about delivering exceptional service and implementing innovative marketing strategies.
Overview
1
1
year of professional experience
Work History
Restaurant Manager
Balan's
01.2024 - 05.2024
- Managed 45 staff, including servers, hostesses, bartenders, support, and kitchen staff, overseeing day to day operations including hiring, training, scheduling, and performance evaluations
- Fostered a positive work environment by leading monthly staff trainings, promoting teamwork, professionalism, and a strong work ethic among staff
- Resolved customer complaints and concerns in person, via e-mail, and by responding to online reviews promptly and effectively to ensure customer satisfaction and retention
- Managed restaurant finances, including budgeting, forecasting, and tracking expenses as well as analyzed sales data and trends to identify growth opportunities and implement cost-reduction strategies for improved profitability
- Assisted in developing and executing marketing strategies including email marketing and special promotions, and the planning/execution of successful themed events and private events.
Floor Manager
Rosa Sky
05.2023 - 12.2023
- Oversaw 30 front-of-house (FOH) staff including servers, bartenders, food runners, hosts, server-assistants, ensuring excellent delivery of service
- Participated in hiring, training, and evaluating employees, as well as creating/updating onboarding and training materials
- Supervised guest seating, accurately coordinating seating preferences to ensure all guest special requests were met, privacy for VIP guests, and assisted with crowd control lines on Friday and Saturday evenings with over 1000+ covers
- Collaborated with GM and event coordinator in the ideation/organization/planning/execution of special events and venue buyouts
- Responded to inquiries regarding large party reservations, corporate events/buyouts, and guest complaints/experiences via e-mail.
Hostess
Rosa Sky
02.2023 - 05.2023
- Warmly welcomed guests, managed reservations via phone, e-mail, and Tock, and coordinated seating arrangements, enhancing customer satisfaction and streamlining dining experiences
- Optimized table turnover rates, reducing wait times and increasing daily customer capacity, while maintaining high-quality service standards
- Assisted in catering to VIP guests during exclusive events and venue buyouts, consistently delivering exceptional service to ensure their satisfaction and cultivate long-term loyalty
- Proactively sold premium table and couch sections to large parties, including bottle service, contributing to increased revenue and guest satisfaction
- Mentored new hostesses, fostering a collaborative team environment and ensuring consistent high-quality guest interactions.
Education
Master of Science in Communication Sciences -
Albizu University
04.2020
Bachelor of Science in Communication Sciences - undefined
University of Central Florida
05.2016
Skills
- Staff Management
- Operations Management
- Point of Sale (POS) system operation
- Customer Engagement
- Menu development
- Schedule Coordination
- Inventory control and record keeping
- Event Coordination
- Budgeting and Financial Management
- Vendor Sales
- Marketing and Promotions
Languages
French
Professional Working
Spanish
Limited Working
Timeline
Restaurant Manager
Balan's
01.2024 - 05.2024
Floor Manager
Rosa Sky
05.2023 - 12.2023
Hostess
Rosa Sky
02.2023 - 05.2023
Master of Science in Communication Sciences -
Albizu University
Bachelor of Science in Communication Sciences - undefined
University of Central Florida